System Support Technician II, Temporary

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for for a System Support Technician II to join our Technology Support Services Team for 12 months.

Reporting to the Senior Manager, Technology Support Services the System Support Technician II is responsible for providing senior technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Responds in a timely manner to incoming support requests via phone, email and ServiceDesk
• Triages incoming support requests, is an escalation point for the team and ensures that issues outside of this team are routed to the appropriate technical group
• Provides support to internal and external end users on a variety of technical issues including executives
• Tracks and monitors technical issues, coordinates, and works with internal IT staff and external service providers to ensure resolution to agreed service levels
• Identify, recommend, develop, and implement end user training programs and documentation to increase computer literacy and self-sufficiency
• Installs and configures end user computing equipment
• Supports, monitors, tests, and troubleshoots hardware and software problems
• Leads software deployments using enterprise management tools
• Ensures the high availability of trading applications
• Supports and maintains user accounts, including Active Directory and various other systems
• Build and deploy new release software packages via SCCM or Desktop Central to ensure security vulnerabilities are minimized
• Contribute to knowledge base articles and SOP updates
• Identify recurring issues, suggest automation opportunities and recommend process improvements

Requirements:
Your experience and skills:

• Completion of a post-secondary certificate or diploma in IT or equivalent experience
• Minimum 6 years’ experience providing technical support in an enterprise environment using ITIL best practices
• Experience in Level II support and working with executives
• Hands-on experience using enterprise ITSM tools such as Manage Engine Service Desk, Service Now etc.
• Experience mentoring and training team members
• Thorough knowledge of current business hardware and software technologies
• Proficient in all versions of Microsoft desktop operating systems
• Excellent troubleshooting skills in an enterprise computing environment
• Highly self-motivated and results oriented
• Outgoing and dynamics with the ability to quickly establish rapport with others across all levels of the organization
• Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Available 24/7 On-Call support on a rotation basis
• Available to work during Business hours of 8 am ET to 8 pm ET Mondays to Fridays
• Available to work Onsite in one of our corporate offices on a rotation basis

Benefits:
Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70,000 - $80,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.