System Support Analyst: Client Applications

We have high standards. You’ll ensure we meet them.

We’re the world’s leading diamond company, powered by thousands of people around the world, with a mission to support local communities protect our natural environment and shape a brighter future.

We Are Searching for the Rarest of Diamonds!

The role of the System Support Analyst Diamond Trading is to ensure the efficient operation of systems within Diamond Trading, by monitoring of systems and processes to identify conflicts or inefficiencies and propose and implement solutions to address those issues along with business users

We are looking for highly motivated individuals who are ready to shape the future, solve complex organizational challenges, and lead with purpose in a rapidly evolving business landscape.

If you believe you have what it takes to shine brighter than the rest… this is your moment.

 

Your role will include but not limited to:

• Responsible for managing issues with in-scope applications, which include incidents and problems logged by users, addressing vulnerabilities and audit findings.
• Act as the first level of support for in scope applications, by receiving system incidents from users and performing trouble shooting to establish whether the incident should be directed to the support vendor.
• Comply with application incident and problem management throughout their lifecycle with the specific owners and keep user informed of progress.
• Work proactively with business users to identify process and task improvements for efficiency and ensure these are added to development backlog.
• Understand the system functionality to assist users, internally and externally, to optimize use of the Diamond Trading client facing systems.
• Responsible for code deployment through Azure pipelines, where developers do not have access to production.
• Give input into development release plans and ensure business users are aware of and trained on new functionality.
• Co-ordinate the development of the test plan and test cases and facilitate User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer activities for cloud resources to meet application demands, budget constraints, and security requirements.
• Manage the role and profile allocations for scope systems, as per the procedure, following the relevant business approval processes and compile and retain evidence required for internal and external audit access review process.
• Implement and monitor all IT general controls for in scope applications to manage risk.
• Actively participate in all business Safety, Health, and Safety initiatives

This role is in the Information Technology Diamond Trading department at a GBG7 level reporting to the IT Systems Manager: Client Applications

• Be a citizen of Botswana
• An undergraduate qualification (Diploma or equivalent) in the relevant IT or functional discipline
• Experience working in a multinational, multi-cultural environment.
• IT Service Delivery and vendor management
• Stakeholder engagement
• Functional exposure to relevant applications and process

Knowledge & Technical Skills

• Ability to work across organisational and functional boundaries.
• Overarching governance and quality management, ensuring compliance with relevant regulations.
• Business improvement tools and techniques
• Proven skills in administering work.
• Capacity to learn quickly, understand business processes, and identify development areas.
• Good thinking and problem-solving skills.
• A self-starter who takes the initiative and follows through.
• Understands the IT Architecture and how their own work contributes to its achievement.
• Governance, Risk and Compliance processes and frameworks
• SAP GRC and authorisations

How to apply

• To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Who we are

De Beers Group is a company with a sparkling future.

Our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

Our Values

Put Safety First

• We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate

• We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Shape the Future

• We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.    

Pull Together

• Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust

• We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.   

Show we Care

• The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications and medical fitness.

Colosing Date:26/02/2026