System Support Administrator

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Position Summary:

Reporting to the Admissions Systems Manager, the System Support Administrator is accountable for overseeing the delivery of outstanding services to students and the system production schedules for Student Information System processes and reports.

Primary Responsibilities:

• Write and validate technical documents based on requirements on behalf of campus stakeholders. Determine the development priorities. Create and execute User Acceptance Testing scenarios for such area responsibilities as Admissions systems, Production Schedule items, etc.

• Provides technical and user support to campus constituents for both the undergraduate and graduate Admissions systems (Banner, Minerva, uApply and Slate).

• Assess and resolve issues and escalate to supervisor when appropriate.

• Attend Student Records and Admissions meetings and act as resource person to student affairs and admissions offices across campus. Provide support for the Admissions and Student Records Production schedules managing operational reports and automated processes. Assist in the preparation and delivery of user training for Graduate and Undergraduate Admissions systems.

• Administer the Student Information System Production Schedule for reports and automated processes. Is actively engaged in professional development and participates in cross training activities.

Other Qualifying Skills and/or Abilities

Demonstrated know-how in the review, tracking and correction of admissions and student records to help maintain data integrity. Experienced in preparing and delivering user training. Proven ability to provide support and technical assistance for staff. Ability to work in a Microsoft environment using Banner, Minerva, Access Database and other software.  Ability to write SQL queries/programs is an asset. Capable of working independently with minimal supervision. Strong organizational, interpersonal, problem solving and attention to detail skills. Ability to trouble shoot and recommend solutions and improvements.

Please note that the recruitment process for this position may include a testing component following the interview.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

DEC III 3 Years Related Experience /

Hourly Salary:

(MUNACA Level H) $33.05 - $40.97

Hours per Week:

33.75 (Full time)

Supervisor:

Admissions Systems Manager

Position End Date (If applicable):

2027-03-27

Deadline to Apply:

2026-03-11

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].