System Specialist - WMS

We Are Fidelity Fulfilment

Fidelity Fulfilment is a leader in high-quality and complex fulfilment and logistics solutions, dedicated to delivering exceptional service to our clients. We specialise in efficient, innovative, and reliable warehousing and distribution, ensuring products reach their destination quickly and accurately. Our team takes pride in upholding our core values:

Quality – We maintain the highest standards in everything we do.

Innovation – We embrace new ideas and technologies to enhance our processes.

Respect – We value and support each other, fostering a positive work environment.

Versatility – We adapt to challenges with agility and efficiency.

About The Role

We are looking for a Systems Specialist to support and optimise the technology systems that power our fulfilment operations, Unify. This role plays a key part in ensuring the reliability, performance, and continuous improvement of our Warehouse Management Systems (WMS) and associated operational technologies across our fulfilment centres in the US.

You will work closely with IT, operations, and warehouse teams to support system performance, troubleshoot issues, onboard new customers, and help deliver new technology initiatives that improve operational efficiency and customer experience.

This is an excellent opportunity for someone who enjoys problem-solving, systems thinking, and working at the intersection of technology and logistics operations.

Key Responsibilities

Systems Support & Maintenance

Provide day-to-day support for fulfilment centre IT systems including WMS platforms, inventory systems, and operational applications.

Diagnose and resolve technical issues quickly, escalating complex problems where necessary while maintaining clear communication with internal teams and clients.

Maintain system integrity, configuration standards, and data accuracy.

Monitor system performance and identify opportunities for improvement.

Ensure systems remain secure and up to date through software patches, firmware upgrades, and hardware improvements.

Operational Support & User Enablement

Act as first-line support for internal and external system users.

Support new customer onboarding, from system configuration and testing through to go-live readiness.

Deliver system demonstrations, refreshers, and documentation to improve adoption and user capability.

Maintain clear documentation for system processes, configurations, and troubleshooting.

Projects & Continuous Improvement

Support IT and operational projects such as system upgrades, migrations, and new technology implementations.

Analyse system data to identify improvements that enhance efficiency, capacity, and customer experience.

Help develop reporting dashboards that improve operational visibility and decision-making.

Security & Compliance

Follow data security protocols and support compliance with company and industry standards.

Maintain adherence to company policies, procedures, and health & safety guidelines.

What We're Looking For

Experience in IT support, systems administration, or systems support roles.

Experience working with WMS in a fulfilment or logistics environment (ideally within a 3PL operation).

Experience collaborating with cross-functional or international teams.

Strong troubleshooting ability across WMS platforms, inventory systems, and operational technologies.

Ability to analyse data and identify operational improvements.

Working knowledge of cybersecurity and data protection best practices.

This role is perfect if you're:

Curious, analytical, and proactive problem-solver.

Strong communication and collaboration skills.

Highly organised with the ability to manage multiple priorities.

Detail-oriented with strong documentation practices.

What We Offer

Pay: Up to $65,000 per annum

Hours of work: 40 hours per week

PTO

Enhanced family leave/pay

Company discount scheme

Health, dental and vision insurance

Why Join Us?

Work at a centre of technology and logistics innovation.

Be part of a team delivering systems that power modern fulfilment operations.

Opportunity to contribute to system improvements, automation, and operational efficiency.

Collaborative environment with exposure to international operations and projects.

✅ Apply today to help shape the systems that keep our fulfilment operations running efficiently.