System Navigator - Family Violence Project

About the Family Violence Project

Established in 2006, the Family Violence Project of Waterloo Region is a collaborative of partner agencies working together to support victims and survivors of gender-based violence (GBV). The Project provides seamless, wrap-around services—all under one roof—at 400 Queen Street South in Kitchener.

The partner agencies are: Camino Wellbeing +Mental Health, Child Witness Centre, Women’s Crisis Services of Waterloo Region, Waterloo Regional Police Service, Crown Attorney’s Office, Victim/Witness Assistance Program, Family and Children Services, Sexual Assault/Domestic Violence Treatment Centre , Sexual Assault Support Centre of Waterloo Region (SASC),Victim Services of Waterloo Region (VSWR). Among the partners, Camino Wellbeing + Mental Health is a backbone agency, providing key infrastructure support.

Navigating community services can be overwhelming. The Family Violence Project makes it easier for those experiencing GBV to access essential supports through a single point of entry in a safe, caring, and victim-centered environment.

Your Role as System Navigator

As the System Navigator, you will be the connective force behind our collaborative model, helping individuals access support and ensuring strong inter-agency coordination.

Key Responsibilities

Facilitate collaboration among partner agencies within the Family Violence Project (FVP).

Build and maintain proactive relationships with external community organizations addressing gender-based violence.

Respond to service inquiries and coordinate with Camino’s Quick Response services for walk in clients.

Provide trauma-informed, client-centered support in both in-person and phone-based interactions as well as lead clients through psychoeducational materials.

Assist individuals in understanding and navigating services such as crisis support, shelter, legal aid, health care, and counseling.

Collects client informed consent and provide warm inter-agency handoffs where appropriate.

Educate clients about their rights and options, empowering them through informed choices and guide them through psychoeducational resources as needed.

Advocate on behalf of clients to ensure equitable and timely access to resources.

Coordinate multi-agency case management to address complex and intersectional client needs.

Facilitate referrals and ensure appropriate follow-up supports are in place.

Maintain timely, accurate, and confidential records of client interactions.

Track client outcomes, identify service gaps, and report on emerging trends and needs.

Support funding efforts through contributions to grant applications, reports, and program evaluations.

Coordinate and deliver public education and presentations related to family violence and GBV.

Collaborate on the design, development, and implementation of program initiatives.

Lead and support events aligned with key dates that promote the FVP and awareness of GBV.

Leads in program excellence and participates in case reviews.

Contributes to the development of annual FVP goals, strategies, workplans and budgets and overall work of the collaborative.

Qualifications

Education and Experience

A degree in Social Work or a related field is required (a combination of education and experience will be considered).

Minimum 3 years of direct experience supporting individuals affected by GBV and/or in crisis intervention (5 years preferred).

Demonstrated experience developing effective partnerships with diverse stakeholders and agencies.

Skills and Knowledge

Strong understanding of the impacts of GBV within diverse communities, applying lenses of Equity, Inclusion, Diversity, and Truth and Reconciliation.

Exceptional interpersonal and communication skills to build rapport with clients and foster collaborative relationships with partners.

Creativity and initiative to resolve complex client and system-level challenges.

Proven conflict resolution and de-escalation skills.

Strategic thinking to support service innovation and procedural improvements.

Excellent time management, organization, and adaptability in a dynamic work environment.

Strong facilitation and presentation skills for internal and external audiences.

Strong problem solving and risk assessment skills.

You Are

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Comfortable developing visual reports and presentations using various data formats.

Skilled in data collection and reporting.

Emotionally resilient and able to manage the emotional demands of supporting survivors.

Willing and able to travel locally for outreach and educational initiatives.

Able to manage competing priorities and respond to frequent interruptions with professionalism and care.

Respectful and tactful in all interactions, even in challenging situations.

Anything Else I Should Know?:

This is a Full-Time (37.5 hours per week) contract lasting to approximately September 21, 2029

This role requires a minimum of one evening shift per month to support the Voices program, and additional evening shifts as needed.

Must be legally eligible to work in Canada.

Must be able to provide either proof of vaccination or documentation providing a satisfactory reason under the Ontario Human Rights Code for not being vaccinated

Must complete a satisfactory Police Record with Vulnerable Sector check.

Wage: $26.42 to $37.29 per hour based on knowledge, skills and experience. Practicing Professional 2, Programs and Services job grading.

OUR COMMITMENT TO EQUITY 

Camino is an equal opportunity employer and supports workforce diversity. At Camino we believe that diversity enriches our performance, clients, services offered, the communities where we live and work, and the lives of our employees. Should you require accommodation during the recruitment process, please contact Human Resources ([email protected]). While we thank all applicants for their interest, only those candidates selected for an interview will be contacted.

As we continue to be responsive to the changing needs of our communities, we acknowledge the historical and present-day violence and systemic barriers that continue to harm members of our Region and that we must ask ourselves not if we are complicit, but how.

Camino is committed to developing anti-oppressive practices and equitable outcomes for the families we serve while ensuring that our programs reflect and meet their needs. We recognize that we must work in collaboration with others to dismantle systems of oppression, discrimination, and violence that people face as a result of their diversity, beliefs and identities. 

Building equity takes time, resources, intentional commitment and behavioural change. It is an ongoing process, and we start by recognizing the racism and discrimination faced by Indigenous people, Black people, Asian communities, racialized people, ethnic or linguistic groups, members of the 2SLGBTQIA+ communities, unhoused people, people with mental illness and people with physical and intellectual disabilities. 

To help us create change and ensure that we can continue helping families thrive, Camino has invested in antiracism and anti-oppression training for all our employees. In addition, we have engaged in an organizational assessment to identify and address gaps. We have also created an Equity Leader position to help ensure our policies, processes, and practices eliminate any existence or influence of systemic racism across our organization.

We have a lot of work to do and we are committed to keep moving forward on this learning journey. We will continue to listen, learn, and take action to ensure that everyone at Camino experiences true equity, empowerment, and inclusion.