System Administrator (Req. FAS-SA1-04.061424)

SECURITY CLEARANCE: TS/SCI with CI and FS Lifestyle Polygraph is required
POSITION: Systems Administrator
LCAT: System Administrator Level 1
CSG REQ. FAS-SA1-04.061424
LOCATION: Ft. Meade, Maryland
CWIP Compliance: IAT Level 1 required

JOB DESCRIPTION:

Tech Experience: Linux

OPS Coverage Details: FC has on-call support compensation.

Our OPS teams are responsible for 6 am to 6 pm standard business day coverage and 24x7 call in after hours support. For the 6 to 6 coverage, each team coordinates their schedules to make sure the team collectively covers the 6 to 6 hours. For after hours support, our OPS teams do 1 week on call rotations. For most teams each OPS member is on call every 4 to 5 weeks. New team members are not added to the on call rotation until they are trained (3 to 6 months). For the first couple rotations, teams make sure someone is available to back them up if needed.

AMF, ETR, and ITS Teams: Candidates have to have basic to strong Linux skills depending on years of experience and LCAT level they are submitted for. Responsibilities include command line system administration as well as application and data/messaging flow administration

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CERTIFICATION: IAT Level 1 required
EDUCATION + EXPERIENCE:
• Bachelor’s Degree + 1 years of Systems Administration Discipline, OR
• No Degree + 5 years of Systems Administration Discipline.

NOTE: Bachelor's Degree or higher in computer engineering or in a field related to the computer engineering or computer science disciplines.

System Administration LCAT:
(U) Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/networkdevices,mobiledevices,etc.Provides Tier 1 (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

(U) The Level 1 System Administrator shall possess the following capabilities:
(U) Provide support for implementation, troubleshooting and maintenance of IT systems
(U) Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
(U) Manage the daily activities of configuration and operation of IT systems
(U) Provide assistance to users in accessing and using IT systems
(U) Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
(U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
(U) Provide support for the escalation and communication of status to agency management and internal customers
(U) Optimize system operations and resource utilization, and perform system capacity analysis and planning

CSG, Inc. is an Equal Opportunity / Affirmative Action employer that values the strength of diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.