System Administrator

We are seeking a System Administrator responsible for managing the enterprise IT Helpdesk, providing end-user support, and maintaining system reliability and security. The role requires strong communication skills, hands-on experience with endpoint management, servers, identity management, and basic cloud technologies.

Job Responsibilities:
•     Provide L1/L2 technical support for employees
      •     Install, configure, and troubleshoot Dell and Mac laptops/desktops
      •     Support OS, hardware, software, and development tools
      •     Manage tickets through IT service management systems
      •     Handle user onboarding and offboarding
      •     Manage accounts in Active Directory, Okta, and enterprise applications
      •     Maintain access permissions and identity security policies
      •     Manage endpoints using ManageEngine Desktop Central (Endpoint Central)
      •     Perform software deployment, patch management, OS updates, asset inventory, and remote troubleshooting
      •     Ensure device security compliance
      •     Administer Windows Servers and Linux systems
      •     Manage Active Directory, DNS, DHCP, and Group Policies
      •     Monitor system performance and uptime
      •     Troubleshoot network connectivity issues
      •     Basic knowledge of TCP/IP, VLANs, VPN, Wi-Fi, and firewall concepts
      •     Basic administration of AWS and Microsoft Azure environments
      •     Automate tasks using PowerShell, Bash, or basic scripting
      •     Support development-related software, tools, and environments
      •     Assist teams with software installations and troubleshooting
      •     Ensure system patching, endpoint security, and compliance with IT policies
      •     Maintain IT documentation and support knowledge base

Job Qualification:
•     3–5 years IT/System Administration experience
•     Active Directory, DNS, DHCP
      •     Windows & Linux Administration
      •     Dell & Mac laptop support
      •     ManageEngine Desktop Central (Endpoint Central)
      •     Basic knowledge of Okta / Identity Management
      •     Networking fundamentals
      •     Basic AWS / Azure knowledge
      •     PowerShell or scripting basics
      •     Strong communication and troubleshooting skills
•     Knowledge of Jamf, VMware (basic)
      •     Experience with IT ticketing systems (Jira)

About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.