Sustainment Lead

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Position Summary

The Sustainment Lead is responsible for driving the sustainment, optimization, and ongoing support of security systems and processes across global operations. This role provides technical leadership, troubleshooting expertise, and strategic input to ensure secure, compliant, and efficient deployment and operation of security solutions.

Key Responsibilities

• Provide technical leadership for security systems across multiple projects, including design input, implementation support, and ongoing sustainment.
• Troubleshoot and resolve security-related issues, ensuring timely and effective solutions that minimize operational impact.
• Ensure security technologies and processes are deployed and maintained in alignment with company standards, best practices, and applicable regulations.
• Partner with key stakeholders and leaders to improve security posture, reduce risk, and support compliance initiatives.
• Communicate clearly and transparently with cross-functional teams, effectively conveying technical concepts to both technical and non-technical stakeholders.
• Foster strong collaboration across Security, IT, Facilities, and regional partners to ensure alignment on security requirements and outcomes.
• Engage early in project planning to ensure security requirements are integrated into the design and development lifecycle of new initiatives.
• Provide ongoing support for badge/access control efforts and related security operations globally.
• Monitor and respond to emerging security issues, escalating as appropriate and driving remediation.
• Contribute to the development and continuous improvement of security policies, standards, and procedures.
• Maintain documentation related to security systems, configurations, and processes.

Qualifications

• Bachelor’s degree in a related field (e.g., Security Management, Information Technology, Engineering, or similar) required.
• Demonstrated experience supporting and sustaining physical security and/or security technology solutions in a complex, multi-site, global environment.
• Strong technical troubleshooting skills with the ability to diagnose and resolve security system issues.
• Experience working with access control, badging, and related security platforms (or similar technologies).
• Proven ability to collaborate with global and regional stakeholders, balancing technical requirements with business needs.
• Excellent verbal and written communication skills, with a reputation for clear, transparent, and proactive communication.
• Strong organizational skills, with the ability to manage multiple initiatives and priorities simultaneously.
• Experience working in a regulated or compliance-driven environment is preferred.
• Ability to work independently, take initiative, and drive issues to resolution.

Key Competencies

• Technical expertise in security systems
• Problem-solving and issue resolution
• Stakeholder engagement and communication
• Risk awareness and mitigation
• Planning and execution
• Ownership and accountability

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.