Surveillance Monitoring Department Manager

This a Philippine-based position;

NOT a US based position and the pay rate is not in US currency.

ABOUT ENTERPRISE MANAGEMENT:

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10

POSITION TITLE: Surveillance Monitoring Department Manager

ALTERNATE TITLE(S):
Security Surveillance Manager, Remote Monitoring Supervisor

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Human Resources

DEPARTMENT: Surveillance Monitoring

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: Monday – Friday, 8:00 AM EST – 5:00 PM EST

ACCOUNTABLE TO: Human Resources Manager (Chief Human Resources Officer in the absence of the Human Resources Manager)

ACCOUNTABLE FOR:  Overseeing compensation structures, benefits administration, wage compliance, payroll operations, and staff communications related to payroll and benefits

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: ₱340.35 PHP per hour (this is not USD), commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES:

The Surveillance Monitor Department Manager is responsible for overseeing all surveillance and monitoring functions across Enterprise Management Solutions’ contractually serviced companies. This role leads a team of surveillance staff to proactively identify and document violations, ensure staffing coverage, manage security access, and uphold standards for safety and compliance.

This position ensures that facilities are actively monitored and that immediate action is taken when policies, schedules, or legal standards are not upheld. The manager ensures replacement staff are called when no-shows occur, security alerts are escalated, and the integrity of medication carts, cash drawers, and food storage areas is maintained. The manager also manages door access and emergency response activation across high-security facilities.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Supervise and schedule surveillance monitors for 24/7 coverage across all monitored facilities

Monitor and ensure proper documentation of unauthorized staff absences, initiating time clock adjustments and notifying supervisors

Oversee real-time coordination of staffing call-ins when on-duty staff are absent, ensuring no staffing lapses at residential and assisted living facilities

Monitor secure zones including:

Medication carts

Cash drawers

Food storage areas

Ensure video footage is reviewed, stored, and secured for internal use or external reporting as needed

Grant door access and monitor visitor entry points in high-security locations

Develop surveillance procedures and quality control audits to ensure policy compliance

Coordinate training for surveillance staff on identifying and reporting suspicious, illegal, or policy-violating behavior

Maintain and escalate a log of incidents, alerts, and facility-level concerns for executive review

Regularly review surveillance footage to detect patterns of fraud or noncompliance

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

Assist your supervisor with any work-related tasks as requested, taking initiative where possible

Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures

Support the maintenance of a safe work environment by participating in drills and safety trainings as requested

Maintain confidentiality of all records, especially those relating to client treatment or financial information

Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor

Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance

Participate in HR special projects such as policy rollouts or engagement campaigns

Serve as escalation point for related issues

Respond to after-hours emergencies, alerts, and critical incidents requiring surveillance intervention

Collaborate with HR and Compliance to support investigations and documentation requests

Participate in safety audits, emergency preparedness drills, and incident reviews

Recommend upgrades to camera systems, access control, and monitoring tools

Train backup staff and cross-train team members to ensure redundancy and coverage

PHYSICAL DEMANDS:

Prolonged periods sitting at a desk and working on a computer

Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

Remote

Fast-paced, deadline-driven environment with collaborative teams

COMPETENCIES AND SKILLS:

Experience managing surveillance or safety monitoring teams

Strong knowledge of HIPAA, facility safety standards, and mandated reporting laws

Excellent written documentation, alert tracking, and incident logging

Proficiency with surveillance software, security tools, and emergency escalation workflows

Attention to detail, rapid response, and ethical discretion in managing sensitive matters

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

13 AIHR certifications

SHRM certification

High school diploma or GED required; Associate's or Bachelor’s in Criminal Justice, Security Management, or a related field preferred

Minimum 2–3 years in a supervisory or lead monitoring role

Experience in healthcare, residential treatment, or high-risk facilities preferred

Must pass background and confidentiality clearance