Surveillance Agent

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

The incumbent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, cashiers and count rooms; in addition provides security for VLT equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Delivers superior internal and external guest service the Boyd Gaming Way and works harmoniously with fellow team members.
• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Observes and reports any and all gaming violations and/or thefts of property.
• Operates monitor room equipment, including basic computer functions; monitors VLT equipment of SIS System to provide security for company assets and funds.
• Maintains video surveillance of the entire gaming facility, food and beverage outlets, parking lot, parking garages, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns all games in use at River Downs and all procedures and cheating indicators of such games.
• Maintains paper video logs and maintains logs per department and company procedures.  Writes proper report as needed.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

• Effective mathematics and communication skills.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be twenty-one (21) years of age or older.

These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.