Supportability Manager Software Applications

Location: Hengelo, Netherlands

Are you looking for a job in a field that is becoming increasingly valuable across our industry, where accuracy and coordination are central? We are looking for an enthusiastic Supportability Manager Software Applications for our team. Someone who takes charge and control of our software assets with a smile.

About the team

As part of the supportability engineering group (ca. 65 domain experts) within the Services Segment, you will be member of a great and inspiring team of Logistic Engineering and Obsolescence Management consisting of approximately 22 colleagues. Supporting our systems during the entire lifecycle.

About the job

The main part of the work consists of control and overseeing software applications in their life-cycles, ensuring support and maintaining control over software assets throughout time. In your role as Manager, you will prepare software obsolescence analyses and reports. To do this effectively, you will maintain frequent contact with various stakeholder departments, including Engineering, Services & Lifecycle Policies, Suppliers and various Product Teams, as well as with customers. In consultation with others, you will work on solutions and strategic decisions to effectively minimize the impact on software availability for our customers.

Your role will be to maintain our databases in this field which is essential for delivering our services to our customers, consistency and accuracy are essential here. You will be stepping into a dynamic and rapidly evolving field that is becoming increasingly critical to our customers. This area is at the forefront of operational advancement, with continuous development shaping its future landscape. Your role will not only involve adapting to these changes but actively driving them forward—bringing your ideas, passion, and unique insights to innovate and influence the direction of this vital domain.

Personality and attitude (fitting in the team) is of more importance than the specific knowledge on this topic, you need to have the capability and eagerness to adapt this knowledge during your period of training on the job.

About you

• We're looking for a candidate with HBO level of work and thinking, analytical and sociable
• You enjoy working both as part of a team and independently;
• Interested in the maintenance of technical products;
• Strong communication skills, with a focus on customer satisfaction;
• Strong in problem and data analysis, solution-oriented, and entrepreneurial;
• Proficient in MS Excel;
• Creative, proactive, pragmatic, and results-oriented attitude
• Experience with (component) availability/lifecycle management/supply chain/procurement is a plus;
• Proficient in English, both verbally and in writing.

What's in it for you

A role with a lot of freedom and responsibility.

An inspiring work environment with enthusiastic colleagues.

Room for initiative and personal growth.

• A challenging job in a great team within our high-tech, innovative work environment. Includes the freedom for initiative and good ideas.
• Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skills.
• Valuable international collaboration with coworkers from 68 different countries around the globe.
• A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance.
• You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allows this.
• A good salary, fitting travel allowance, and the ability to personalize your employment conditions: for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs.
• 40 days off per year (PTO).

Interested?

Apply now! Click on the button below to upload your profile and show your interest. For questions you may reach out to our Talent Acquisition Partner, Laurence Janssen at [email protected].

To ensure that we are a good match, we can ask you to participate in an assessment.

Diversity Statement

We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.

Security Requirements

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and/or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service.

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