Support Worker Castlehill

Salary: £24,896.94 Contract: Permanent
Hours: 35 per week (varied shifts)

Location: Castlehill, Dungannon, BT70 1JP

Employee Benefits

Enhanced Annual Leave – 35 days per year, increasing as your length of service increases

Paid Sick Leave

Company maternity & paternity pay

Contributory Pension scheme

Health Cash Back & Rewards Plan

Christmas Savers club

Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Why work for us? 
Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities If you choose to work for Depaul

About Castlehill

Castlehill is a supported temporary Accommodation service, based in Dungannon, with 22 self-catering apartments, including 6 apartments that are suitable for couples. The service also offers a range of communal areas that residents can access. The service offers 24/7 support, for homeless people aged 18 and over. The professionally trained team work to low threshold and harm reduction principles, meaning they support people in a flexible way that they can manage and offering them every assistance to plan and make more positive choices for their future. 

 
Your new role  
You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement  

Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space. 

Ensuring service users records are being maintained  

To provide colleagues with timely and accurate communication relating to service users.  

Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals.  For example; financial, creative or educational activities and assistance to communicate with others 

To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.  

Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices 

To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy 

To identify building defects in line with organisational health and safety standards  

To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments. 

Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc. 

To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies. 

To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent 

To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos. 

Essential Criteria:

3 GCSE’s A-C to include Maths and English or equivalent  

1 year paid relevant work experience or 2 years relevant volunteering experience  

Good working knowledge of risk assessment and risk management processes  

Good IT skills, including working knowledge of using IT systems to record client information  

Good written and verbal communication skills.  

The ability to compile and present accurate written and electronic reports 

Have an understanding of homelessness and the issues that can lead to homelessness  

Have an understanding of what supports can be offered in homeless services to promote positive futures 

Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness  

Understand the importance for Health and Safety standards in the delivery of services on a day to day basis. 

Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies 

Knowledge and willingness to work within the guidelines of Depaul vision mission and values. 

Access NI

This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.   

NISCC

This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period. 

Closing date 29/5/26

Depaul Ireland are an Equal Opportunities employer.