Support Team Manager (WESTOVER)
Confidential
Posted: April 8, 2026
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Quick Summary
The Support Team Manager is responsible for managing and supporting a high-performing team to ensure the delivery of quality products and services to customers.
Required Skills
Job Description
Love our Lord and commit to our mission…
We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.
Embody and embrace our Values…
Urgent Pursuit
Sacrificial Service
Intentional Development
Clear Communication
Complete Alignment
Excellent Execution
Highly organized and able to work at an efficient and high output; have knowledge of or a growing knowledge of the items in their department(s); be decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation; Able to stand for up to 4 hours at a time and lift up to 50 pounds (depending on department)
Time Requirements:
This position will require between 8 - 40 hours per week, depending on need and availability.
Travel Requirements:
Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store).
Position Duties/Rule of 5:
Excellent Customer Service
Greet every customer and treat them with respect, optimism, and joy at all times
Answer any and all questions for customers
Assist with any customer needs
Escalate any customer service needs to Assistant Store Managers or Store Manager as needed
Share the vision and mission of Vapor Ministries with customers
Processing
Quickly and efficiently sort, price, and stock items in your department(s)
Meet daily, weekly, and monthly processing goals to drive revenue generation
Maintain a working knowledge of pricing, sales, and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
Opening/Closing
Must open/close 1 day per week
If scheduled to open or close, perform and complete the opening/closing checklist procedures
Housekeeping
Ensure a properly organized workspace during operating hours
Close the department processing station and leave it organized, stocked, and ready to be used the next work day
5) Receiving
If needed, provide backup for receiving during high traffic/high donation times or to assist in closing receiving during closing shifts.