Support Staff
Confidential
Posted: January 30, 2026
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Quick Summary
Join our team as a Support Staff professional in West Bloomfield, MI, and help us provide top-notch support to our clients. As a key member of our Support Staff Department, you'll be responsible for providing administrative and operational support to our practice while working closely with our Practice Manager, Support Staff Lead, and clinical team. With a fast-paced environment and a growing team, this is a great opportunity to thrive and take pride in your work.
Required Skills
Job Description
Join Our Team at River’s Bend – Support Staff (Full-Time)
River’s Bend is looking for a full-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, we’d love to hear from you.
As a member of our Support Staff Department, you’ll play a vital role in the day-to-day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.
What You’ll Do
Greet clients and visitors with warmth and professionalism
Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately
Complete intake processes for new referrals
Schedule, manage, and confirm client appointments (including reminder calls)
Provide insurance verification for clients
Process drug screens and manage medication refills
Handle incoming and outgoing documentation
Verify insurance benefits and manage pre-authorizations
Provide exceptional client support, addressing questions, concerns, and feedback
Offer administrative support to clinical staff
Collaborate with the team to ensure smooth daily operations
Identify challenges and help implement solutions
Perform additional duties as needed to support the practice
What We’re Looking For
Minimum Qualifications
High School Diploma
Previous administrative experience preferred
Key Skills & Competencies
Strong organizational and time-management skills
Ability to multitask and prioritize effectively
Professional, clear verbal and written communication skills
Strong attention to detail
Comfort with technology, including EMR systems and Microsoft Office
Excellent customer service mindset
Ability to work independently and as part of a team
Our Ideal Candidate Is
Organized and dependable
Proactive and able to take initiative
Calm under pressure and adaptable
Team-oriented with a positive attitude
Benefits & Perks
Medical, Dental, Vision & 401(k) benefits
Paid Time Off (Vacation, Sick, Holiday & Bereavement)
Flexible scheduling
1-Hour Paid Lunch Break
Volunteer opportunities
Competitive weekend pay for on-call coverage
Schedule & Compensation
Hours: Monday–Friday, 9:00 AM – 8:00 PM (hours may vary by week)
Shifts: 8-hour shifts
Weekend On-Call: Every 4–6 weeks
Pay: $18–$20/hour
Hourly, non-exempt
Paid bi-weekly
If you’re looking for a supportive workplace where your skills make a real impact, River’s Bend is the place for you. We encourage you to apply and become part of our dedicated team!