Support Specialist - Mapping & Staking (GIS)

**Full remote work is taken under consideration for applicants outside of the local Lake Saint Louis, Missouri, area coming in with prior NISC software and Cooperative Industry experience. Applicants from outside the Industry and without NISC software experience will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.

We are unable to proceed forward in the process if these requirements are not met.

This opening on our Operations team will support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product. 

 What you will do as a Support Specialist 

• Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone, and email.

• Follow up on resolutions and serve as a liaison between our members and our software engineers 

• Assist with software release processes and may be called upon to test the software or give feedback on the software design 

• Communicate with development staff to convey customer feedback 

• Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required. 

• Provide after-hours support via on-call phone support rotation 

• Utilize your ArcGIS server/software skills

•  Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role.

Desired Experience 

Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISC’s Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, that’s a plus! 

Other desired qualifications 

Experience in Geographic Information Systems strongly preferred. 

Minimum High School Diploma or equivalent required. Degree in business or technical field preferred. 

More about NISC And our Support Teams: 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.