Support Specialist L1, POS (Australia)

ShijiGroup

New Delhi, DL, India Hybrid permanent

Posted: May 13, 2026

Quick Summary

We're looking for a skilled mid-level support professional to join our global hospitality team in New Delhi as a Support Specialist L1, POS. As a key member of our support team, you'll be providing top-notch service to our hoteliers, ensuring seamless operations and driving success for our customers. You'll be a critical cog in our innovative hospitality technology platform, working closely with our global team to deliver exceptional customer experiences.

Job Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji - day and night.

• Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments for Australia.
• Support includes understanding Food and Beverage operations, gathering user requirements, and installing and setting up equipment (e.g., servers).
• This includes workstations, printers, and other relevant devices, as well as system configuration, site surveys, equipment and remote system testing, and basic documentation.
• Knowledge of network cable connections for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer specific operational workflow.
• Report on the additional functional requests from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc.
• Remote based support of all Shiji applications and hardware.
• Support scheduled after hours on-call roster.

• An understanding of and a minimum of 2 years’ experience in the Hospitality Industry.
• Previous experience with software troubleshooting, hardware and software installation/upgrades.
• IT Knowledge a plus.

Interested?

We look forward to your application, including your possible starting date and salary expectations.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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