Support & Solutions Engineering Lead

Confidential

Singapore, Singapore permanent

Posted: January 30, 2026

Job Description

Role Summary
We are seeking a Support & Solutions Engineer (IC-Lead) to serve as the senior technical authority across post-sales support, selective pre-sales engagement, and proactive customer health initiatives for our sensitive data discovery and DSPM platform customers. This is a hands-on, player-coach role combining deep technical execution with leadership by inﬂuence across Support, Sales, Product, and Engineering.

This role is critical to delivering a consistently strong customer experience while supporting complex sales motions and long-term customer trust.

What You’ll Do

Oversee the highest-level technical escalations for enterprise customers, including security-sensitive and high-severity issues

Perform deep troubleshooting across cloud environments (AWS, Azure, GCP), data platforms, and SaaS integrations

Support pre-sales engagements, including running POCs and delivering technical demos for complex or high-value opportunities

Conduct regular technical health checks with customers to assess data coverage, risk posture, platform conﬁguration, and adoption

Provide actionable recommendations to improve customer outcomes and satisfaction

Lead and enable a small, globally distributed team through case reviews, technical guidance, and best practice sharing

Act as a senior owner of support and escalation workﬂows using HubSpot and Jira

Partner closely with Engineering and Product to drive systemic improvements based on customer insights

What You Bring

8+ years in technical support, support engineering, solutions engineering, or similar customer-facing technical roles

Principal-level individual contributor experience with leadership by inﬂuence

Strong expertise in data security, DSPM, data governance, or privacy technologies

Hands-on experience with cloud-native SaaS platforms and enterprise customer environments

Proven ability to run POCs, technical demos, and customer health checks

Advanced troubleshooting skills across distributed systems, APIs, and data infrastructure

Working knowledge of HubSpot and Jira

Excellent communication skills with both technical and executive stakeholders

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