Support Services Account Manager 2

Support Services Account Manager 2

At Dell Technologies, we create products and services that change the game for good. We’re constantly evolving, raising the bar, and driving what’s next. We aim to be our customers trusted partner for the long term—and that’s where our Support Services team plays a critical role. By executing and managing contract renewal strategies, they ensure a seamless renewal experience and strengthen our customer relationships. They deliver with consistency and urgency, safeguarding our contract revenue while promoting meaningful upgrades and value-add solutions that keep customers engaged and invested.

Join us to do the best work of your career and make a profound social impact as a Support Services Account Manager 2 on our Inside Sales - Renewals Team in Hopkinton, Massachusetts (This position is onsite five days a week).

What you’ll achieve

As an Support Services Account Manager 2, you be responsible for implementing and managing contract renewal initiatives. You will maintain contract revenue base at highest possible retention rate, protect contract revenue stream, while ensuring timely contract renewal and promoting awareness of upgrades and add-ons

You will:

• Duties include driving specific renewals and tech refresh sales programs, outbound calling, and prospecting to grow market share
• Providing support services solutions for hardware sales, starting customers on the best path
• Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services
• Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc.
• Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers
• Can effectively interface at many levels internally and within the customer's organization
• May mentor and supervise junior team members

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Ability to influence others to achieve results
• Strong Customer Service skill
• Strong communication skills
• Comprehensive understanding of company products and their value added to the customer

Desirable Requirements

• Typically requires 2+ years of related experience in a relationship selling role with a Bachelor’s degree
• Proficient in Microsoft Excel & Outlook
• Salesforce
• Experience with AI fundamentals

Compensation 

Dell is committed to fair and equitable compensation practices. The Total Target Compensation range for this position is $98,600 - $127,600 which includes base salary and commissions.    

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.