Support & Scrum

COSMOTE GLOBAL SOLUTIONS NV

Luxembourg, Luxembourg, Luxembourg contract

Posted: November 17, 2025

Job Description

As part of the Support & Scrum team at COSMOTE Global Solutions, you will be instrumental in ensuring the delivery of high-quality support services while facilitating agile methodologies.

Responsibilities:

• Production of learning material, training documents and training sessions related to the cloud-based platform for the end users.
• Leading the day to day and periodical scrum activities.
• Orchestrating the UATs, performing defect triage and follow-up ensuring communication among all layers.
• Orchestrating the production support process, trouble ticket triage and resolution follow-up and general user support.

Requirements:
• Master's Degree in Computer Science, Information Technology, or a related field.
• Proven experience in a similar role, demonstrating strong knowledge of Agile methodologies.
• Experience in IT support or service management is a strong advantage.
• Certification in Scrum Master (CSM) or equivalent is preferred.
• Excellent facilitation, coaching, and mentoring skills.
• Strong problem-solving and analytical skills, with the ability to manage conflict and negotiate solutions.
• Good knowledge of project management tools such as JIRA, Trello, or similar.
• Excellent communication skills, both verbal and written, with the ability to work effectively in a team-oriented environment.
• Fluency in English(C1) and good knowledge in French(B2)
• Minimum 3 years of professional experience in IT of which:
>2 years creating learning/training material for enterprise applications
>2 organizing training sessions and maintaining an up-to-date knowledge base
>1 year leading scrum activities for development teams using Azure DevOps and the Azure DevOps scrum template
>1 year organizing UATs and ensuring defects raise are properly resolved.
>1 year doing production support of cloud-native applications addressing >1000 users

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.