Support Operations Analyst

The Role:

We’re looking for a Support Operations Analyst to own the architecture and intelligence layer of our Intercom environment. This is a platform ownership role, not a platform maintenance role. The right person will translate how we believe support should work into how the platform actually works — and ensure that what’s happening inside Intercom produces meaningful, actionable intelligence for stakeholders across the business.

A central focus of this role is enablement: specifically, ensuring that the functional leaders who depend on Intercom have the visibility, reporting infrastructure, and data integrity required to set, pursue, and achieve their operational KPIs. This role does not own those KPIs — it builds and maintains the instrumentation that makes achieving them possible.

You’ll report to the Sr. Director of Operations and serve as a resource to all teams that work primarily out of Intercom. Equally important is the longer view: configuring Intercom not just for where we are today, but in a way that scales alongside the business and adapts as our support needs, team structure, and product complexity evolve.

About Us

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly.

We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!

Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fair Chance Notice for California Applicants

Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:

—Access to transaction data, privileged information, proprietary information, etc.

—Interactions with customers, employees, vendors, agents, and third parties.

Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.