Support Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As a Support Manager for the SSC team in Hungary, you’ll lead Team Leads to deliver consistent, high-quality customer support across multiple markets. You’ll drive collaboration, performance, and strategic improvements while partnering closely with stakeholders to continuously elevate the support experience.

Day-to-day in this role you’ll:

• Scale the SSC support operation by forecasting demand, planning hiring, and evolving team structures across countries

• Lead hiring, onboarding, and integration of new team members as the organization grows

• Coach and support Team Leads, fostering a strong performance and feedback culture

• Own performance management, including KPIs, adherance, and goal-setting

• Use data and reporting to identify improvement opportunities and drive actionable insights

Our humble expectations

• 3–5 years of experience in customer support or service management, including leadership roles

• Proven ability to lead, motivate, and develop high-performing teams

• Strong customer-first mindset with excellent problem-solving and decision-making skills

• Ability to translate data and KPIs into clear actions and improvements

• Confident communicator with strong written and verbal presentation skills

• Fluency in English, Hungarian is a plus

What we offer

• Wolt Credits

• Employee Assistance Programme (EAP)

• Cafeteria – SZÉP card – Wolt Magyarország Kft.

• Possibility to self-fiannce the All You Can Move card

• Volunteer Day

• Breakfast, fruits, and snacks in the office

• Dog-friendly office

Next steps

If this role sounds like a great match for you, we’d love to get to know you better. Apply now - we’re excited to receive your application and start the conversation!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.