Support Lead

Vista Group

Mexico City, Mexico City, Mexico Remote permanent

Posted: April 20, 2026

Required Skills

Job Description

The Support Lead is one of Vista Group’s most skilled and knowledgeable technical experts in the organization working with clients and teammates around the world, playing an important role in customer service and technical support. The role is a technical escalation point for complex and challenging issues encountered in the software, including software defect curation to expedite resolution with Engineering, influencing product and operational initiatives, and skilling up team members and clients.

· Take ownership of investigating, tracking, finding solutions, and resolving complex support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software defects, in collaboration with clients, team members, vendors, and third parties around the world in various roles.

· Collaborate with clients and other departments to improve the product for users and supportability, which may include making recommendations and proposals, reviewing requirements, system designs, and enhancement proposals, attending workshops or sprint reviews, as examples

· Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program

Requirements:
· Four years or more of experience in a support or similar role with Vista Group software or the cinema industry

· Strong knowledge of technologies such as SQL Server, Visual Basic, .NET, XML, web services, cloud technologies, relational databases, networking, and hardware

· Demonstrated experience using and optimizing generative AI tools (large language models), including writing structured prompts and validating outputs for accuracy, tone, and suitability to assist with research, problem-solving, or drafting communication and knowledge articles.

Benefits:
Our people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.

We have a range of benefits that include:

• Food coupons
• All law benefits and better
• Medical Insurance
• Hybrid Scheme
• Is mandatory to have work permit for Mexico

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.