Support IT Analyst

Inetum2

Lisbon, Lisbon, Portugal Hybrid permanent

Posted: January 28, 2026

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Quick Summary

We are looking for a Senior Technical Expert service - Silva Officer - to provide support with ServiceNow SPM (demand + project + product portfolio management).

Required Skills

ServiceNow ITIL V4 ITSM Incident Management Service Instructions Training English Proficiency

Job Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

We are looking for a Senior Technical Expert service - Silva Officer - to provide support with ServiceNow SPM (demand + project + product portfolio management).

Responsibilities:

• Provide global level 1 (SPM) and 2 support (mainly ITSM) for Silva products, a Service Management tool based on ServiceNow technology;
• Resolve incidents;
• Manage RITMs;
• Maintain the Silva Service Catalogue;
• Deliver training and manage data change projects.

Profile:

• Expertise on Senior Technical Expert service - Silva Officer (3/5 years);
• Expertise of ServiceNow;
• ITIL V4;
• IPCR Management processes;
• Good level of English.

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