Support & Integration Manager - Logistics Robotics

Description

Exotec designs and develops warehouse technology solutions, combining robotics and software to optimize order preparation and logistics for some of the largest brands in retail, distribution and e-commerce .

Thanks to our fleets of robots capable of moving in three dimensions, Exotec has revolutionized the way customers organize their warehouses and logistics flows. We offer a clear alternative to traditional warehouse automation solutions: elegant collaboration between human and robot workers that delivers sustainable warehouse productivity, all while mitigating labor constraints and increasing workplace safety.

As the first industrial unicorn in France, our robotic solutions are now deployed across the globe. After raising $335M USD in a Series D led by Goldman Sachs' Growth Equity business, we continue to expand across Europe and are actively hiring for our Central & Eastern European market, with regional offices based out of Greater Munich (Landshut, BY).

The robotics revolution is just the beginning at Exotec. Will you be part of it?

About The Role

The Integrator Performance Manager (our internal job title) leads a multidisciplinary engineering team supporting Exotec integrators throughout the sales, deployment, and maintenance lifecycle of automated warehouse solutions in the APAC region. This role ensures Exotec delivers exceptional support to integrators by enhancing their autonomy through comprehensive documentation and training, swiftly managing incidents and non-conformities, and ensuring on-site compliance via audits. The Manager oversees operations, drives continuous improvement, and ensures integrator satisfaction while aligning with organizational objectives.

What You Will Do

Integrator Advocacy

Serve as the primary contact for integrators, addressing concerns and ensuring timely resolution of technical issues.
Represent integrator interests in discussions with internal development and product teams.
Influence the product roadmap to reflect integrator needs.
Balance integrator requirements with internal development constraints and priorities.

Sales Phase

Provide technical expertise on logistics and robotics during integrator meetings and pitches.
Review and validate technical specifications for client compatibility.
Act as a subject matter expert for integrator inquiries related to logistics and robotics.

Deployment Phase

Coordinate cross-functional teams (logistics, engineering, software, and integrator partners) to ensure timely delivery and installation.
Identify and mitigate risks, resolving issues during deployment.
Organize and schedule support for product system deployments as needed.
Ensure adherence to safety standards, quality protocols, and regulatory requirements.
Train and mentor teams on new systems and processes.

Maintenance Phase

Monitor system performance and implement continuous improvement initiatives.
Act as an escalation point for complex operational and maintenance issues.
Organize and schedule support for product system maintenance as needed.

Team Leadership and Management

Recruit, train, and develop team members in logistics, robotics, and integrator support.
Set performance goals, monitor progress, and provide regular feedback.
Foster a collaborative, innovative team culture focused on problem-solving and customer satisfaction.
Manage budgets and resources for team operations and project execution.
Maintain clear communication with stakeholders regarding project progress and challenges.