Support, Health Information

Role overview

This role will serve in the Records department to support the Health Information Specialist teams. The primary functions of this role will allow the Health Information Specialists to stay organized and complete tasks that allow them to focus on more advanced responsibilities. This role will work hand in hand with the 2nd.MD Records team to facilitate world class second opinions in a high-performing, fast-paced environment.

A Day in the Life

• This position is onsite at our office in Plymouth Meeting, PA. The work schedule is Monday - Friday, 8:00am - 5:00pm EST

• Process inbound and outbound correspondence daily

• Coordinate with the 2nd.MD Records team daily to ensure an exceptionally fast turnaround for 2nd.MD consultations

• Accurately enter information into a proprietary online platform

• Compiling, maintaining and updating departmental and member records

• Managing department inventory

• Work with Records department leadership and/or other Records staff as needed

• Protect confidentiality of personal health information (PHI) and proprietary business information

• Operating office equipment including computers (Apple/Mac and PC) printers, and scanner/copier machines

Skills and Qualifications:

Preferred:

• Excellent written, verbal and interpersonal communication skills

• Exceptional customer service skills

• Strong critical thinking and problem-solving skills

• Comfortable with deadline-focused work

Minimum:

• Innovative, enthusiastic and professional

• Technology proficient

• Ability to navigate through multiple technology platforms

• Ability to work effectively as an individual, as well as part of a team

As an onsite position, the hourly rate for this role is:

$19.00/hour

Who we are

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision

• Care: Every decision starts with improving health and care for our Members

• Resilience: We push boundaries and take the uncharted path to change an industry

• Results: We take ownership, solve with speed, and deliver for our people and each other

• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage

• Competitive 401(k) Plan with a generous company match

• Flexible Time Off/Paid Time Off, 13 paid holidays

• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance

• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.