Support Experience Guide

Confidential

Sofia, Sofia (stolitsa), Bulgaria permanent

Posted: February 25, 2026

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Quick Summary

As a Support Experience Guide, you'll be the human expert who steps in when our AI agent Finn needs a helping hand. You'll drive radical solutions for the underlying issues that push our users to reach out to support. You'll build trust that lasts and make Finn smarter for next time.

Required Skills

Customer Service Problem Solving Empathy Communication Stress Management Positive Attitude Proactivity Technical Knowledge Continuous Improvement Learning Agility

Job Description

As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨

Take Ownership:

• Ensure our users feel supported, understood, and never left behind.

• Drive radical solutions for the underlying issues that push our users to reach out to support.

• Guide our AI in every interaction into becoming smarter.

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