Support Experience Guide

Confidential

İstanbul, İstanbul, Türkiye permanent

Posted: February 25, 2026

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Quick Summary

As a Support Experience Guide in İstanbul, İstanbul, Türkiye, you'll help humans like Finn navigate complex problems and build trust with our AI system through empathetic support.

Required Skills

Customer Service Problem Solving Empathy Communication Calm Under Pressure Positive Mindset Proactive Learning Team Collaboration Travel Flexibility

Job Description

As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨

Take Ownership:

• Ensure our users feel supported, understood, and never left behind.

• Drive radical solutions for the underlying issues that push our users to reach out to support.

• Guide our AI in every interaction into becoming smarter.

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