Support Engineer

TexAu

Mira Bhayandar, MH, India Remote permanent

Posted: May 1, 2021

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Quick Summary

Support Engineer is responsible for providing technical support to our clients, ensuring timely resolution of issues and ensuring high-quality deliverables.

Required Skills

Technical Product Support Customer Service Report Writing Bug Tracking Communication Remote Work Experience

Job Description

TexAu is a growth automation platform to scale businesses faster. We are the #1 data extraction and web automation platform on the web, trusted by over 6000+ businesses. We have over 180+ automations for 10+ platforms including LinkedIn, Google, Instagram, Twitter, ProductHunt, and Quora.

We are a fully distributed company so you will have freedom of working from anywhere in the world - as long as there are 4-5 hours of overlap with the team.

We launched our platform in January 2020 and in the last 1.5 years, we grew from 0 customers to over 9000+ businesses.

• Chat and respond to customer emails to solve technical issues they are facing
• Create a report of bugs and repetitive queries from customers every day
• Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
• Write documents and maintain reports of top queries and missing content for the content writing team

• At least 2 years of previous Technical product support experience is required.

Good to have:

• Remote work experience

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