Support Engineer-Account Services Mgt

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Summary: The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday Financials, while maintaining a high level of employee satisfaction.

As a Workday Support, you will:

• Respond to employee requests received via the 74Software ticketing system regarding various Workday Finance processes (General Accounting, Revenue, Procurement, Project Accounting, etc), in compliance with response deadlines and predefined standards.
• Respond to employee requests received via the 74Software ticketing system regarding various Non-Workday Finance processes (Expense Management, Reporting, etc), in compliance with response deadlines and predefined standards.
• Escalate complex cases that cannot be resolved at this level to the next level of support.
• Identify needs for improvement/optimization of existing processes and related tools, report them to internal partners.
• Contribute to the design/improvement of performance indicators for better activity and progress management.
• Update documentation and contribute to user knowledge systems.

Total Experience Expected: 08-12 years

• Technical Skills
• Hands-on experience with Workday Finance, ideally in Core Accounting, Procurement, Project Accounting, and Revenue Management configuration, system integrations, and data management and operation.
• WD Finance certification preferred.
• Knowledge of Workday security model and role-based access control.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Deep understanding of core Finance data elements, core model maintenance and localization needs developed through experience in complex matrixed global organizations.
• Knowledge of Finance processes and policies in a global organization, and a strong ability to collect, analyze, and clarify business requirements from diverse global and local stakeholders.
• Communication & Collaboration
• Excellent communication skills, with the ability to liaise effectively with technical teams, HR, and business stakeholders.
• Strong problem-solving abilities and attention to detail.
• Experience in collaborating with vendors and external support teams.
• Customer-focused mindset - IS support experience is a plus.
• Fluency in English required.  Fluency in French is a plus

 

Secondary Location:Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.