Support Associate (English speaking)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 8000+ people in 25 countries and over 500+ cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

We're currently looking for both part-time and full-time English speaking Support Associates to join our team in Budapest, Hungary. We're also welcoming students to apply! If you are communicative, proactive and have a strong can-do attitude, we’d love to meet you! 😊

What you’ll be doing

• Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time

• Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise

• Communication: Fluidly and fluently communicate in Swedish with our courier partners, customers, and merchants and adjust your tone to your audience

• Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!

• Attitude: Take ownership beyond the obvious

• You are fluent in English, and able to work in English

• You have the right to work in Hungary

• You are located in Budapest, as our team members work fully from the office

• You can work 30-40 hours per week

• You are able to work during the weekends; Friday, Saturday. and Sunday. At the moment we are especially eager to find team members available to work during our peak hours in the weekends! :)

• You are a fast learner, attentive to both small details and the bigger picture

• You have a can-do attitude, you like to communicate with people and you are excited to work in a fast-paced environment

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

Kindly attach your CV and a possible language certificate to your application! :)

We will be reviewing applications on an on-going basis, so send through your application ASAP.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.