Support Analyst

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

We are seeking a proactive Support Analyst to deliver first-line IT support and maintain a secure, reliable technology environment across the business. This role supports both office and site-based users and requires travel to the Brisbane office and regional sites.

Key Responsibilities (not limited to):

• Provide IT support for incidents and service requests
• Install, configure and support end-user devices and systems
• Manage onboarding/offboarding and user access
• Maintain IT assets and documentation
• Escalate issues and liaise with vendors as required
• Support IT projects and provide occasional after-hours support
• Travel to offices and operational sites to deliver on-site technical support

Essential skills & Experience

• 2–3+ years in IT support or service desk roles
• Experience with Windows, Microsoft 365 and end-user devices
• Familiar with ticketing/ITSM systems
• Strong troubleshooting and communication skills
• Customer-focused with a proactive approach

Education & Qualifications

• IT-related qualification (preferred)
• ITIL or Microsoft certifications (desirable)

Please click on the link to see some of the perks and benefits of working with LDC. If you experience issues with the link below, please copy and paste the URL into your browser

LINK: Perk & Benefits

URL: www.canva.com/design/DAG95PiseaA/aaatlXLv6JhIfDlJJpvzTw/view?utm_content=DAG95PiseaA&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=hd63ac03f84

To apply for the position:

If you're interested in this exciting opportunity to join the Louis Dreyfus Company, please click 'APPLY NOW' to forward an up-to-date copy of your Resume.

Please note that you must be an Australian Citizen or have the right to live and work in this location to apply for this job.

 

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us