Support agent - Social media platform

Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users. Key Responsibilities: Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian. Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. Follow up to ensure resolution and maintain high customer satisfaction levels. Identify and assess customers’ needs to achieve satisfaction. Keep accurate records of customer interactions and actions taken. Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience. Provide feedback on the efficiency of the customer service process and suggest improvements. Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

Requirements: Fluency in Spanish or Italian (both written and spoken) is mandatory. Excellent communication skills and a strong customer focus. Proven experience in customer support or a related field is preferred. Familiarity with social media platforms and their functionalities. Ability to multi-task, prioritize, and manage time effectively. Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations. Basic technical skills and the ability to learn new software quickly. Availability to work flexible hours, including weekends and holidays, if required. Preferred Qualifications: Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems. Knowledge of other languages is a plus. Experience in a remote work environment.

Benefits: Job Description: Customer Support Agent (Spanish/Italian Speaking) Position: Customer Support Agent Location: Remote/On-site Employment Type: Full-time/Part-time Languages Required: Spanish or Italian About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users. Key Responsibilities: Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian. Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. Follow up to ensure resolution and maintain high customer satisfaction levels. Identify and assess customers’ needs to achieve satisfaction. Keep accurate records of customer interactions and actions taken. Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience. Provide feedback on the efficiency of the customer service process and suggest improvements. Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers. Qualifications: Fluency in Spanish or Italian (both written and spoken) is mandatory. Excellent communication skills and a strong customer focus. Proven experience in customer support or a related field is preferred. Familiarity with social media platforms and their functionalities. Ability to multi-task, prioritize, and manage time effectively. Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations. Basic technical skills and the ability to learn new software quickly. Availability to work flexible hours, including weekends and holidays, if required. Preferred Qualifications: Experience with customer service software and CRM systems. Knowledge of other languages is a plus. Benefits: Competitive salary and performance-based incentives. Opportunities for career growth and development. Flexible working hours. Comprehensive training and onboarding program. Access to employee wellness programs. Collaborative and supportive work environment.