Supply Quality Specialist

As a Supply Quality Specialist you will make sure that when a parent, beginner, or serious player lands on the webpage, they’re excited about the coaches they see.

You’ll spend most of your time with people: talking to coaches, understanding their goals, helping them show up at their best, and recruiting great new coaches where we have gaps. You’ll still use data and simple playbooks, but your real superpower is trust, persuasion, and taste.

You’ll run a simple loop:

• Discover: Look at a city/sport (e.g., New York tennis). Scroll the page and ask: If I were a mom looking for lessons for my son, would I be pumped about these options?
• Diagnose: If not, figure out why. Do we need different or better coaches? Or do our existing coaches just need help telling their story and polishing their profiles?
• Fix: Fix it, by coaching existing pros on their presence and by recruiting new, high-quality coaches where needed.

What You'll Do

• Assess supply through a customer lens
• Regularly review browse pages for key cities/sports.
• Use your gut and basic metrics to decide what feels strong or weak.

• Build trust and coach our coaches
• Develop real relationships with top coaches in each market.
• Understand what they care about (income, schedule, career goals) and align improvements to their goals.
• Persuade coaches to:
• Upgrade photos (including scheduling shoots when helpful).
• Ask students for reviews and showcase success stories.
• Clarify offerings, pricing, and who they’re best for.
• Add/remove locations, connect calendars, and update badges so they look professional and bookable.

• Recruit new coaches where we have gaps
• Identify sports/markets where selection, quality, or coverage isn’t good enough.
• Turn on supply ads, do targeted outreach, and experiment with ways to reach great local coaches.
• Cold call, DM, email, and network with pros, clubs, and facilities.
• Own a simple funnel: prospect → pitch → onboard → first lessons.

• Handle quality issues with empathy and judgment
• Jump in on tricky situations (repeat cancellations, unhappy customers, etc.).
• Communicate clearly with learners and coaches and help us decide when to coach someone up vs. exit them.

• Lightweight quality tracking
• Keep an eye on ratings, reviews, refunds, and no-shows in your markets.

• Share simple, clear updates on what you’re seeing and what you’re trying next.

Requirements:
• C1 level English or equivalent proficiency.

• A credible background that coaches value and trust, such as:
• Experience as a coach, instructor, trainer, or club staff; or
• Experience working closely with independent professionals (sales, account management, recruiting, customer success, partnerships).

• Strong people skills:
• You’re warm, direct, and comfortable giving feedback.
• You can get a busy coach to care about better photos, reviews, and a sharper profile.
• You enjoy phone calls, DMs, and face-to-face conversations more than spreadsheets.

• Comfort with light structure and data:
• You can work from simple KPIs and dashboards and use them to prioritize where to focus.
• You’re organized, follow through, and keep notes so nothing falls through the cracks.

• Scrappy, hands-on mindset:
• You’re happy to pick up the phone, send 20 DMs, or personally help fix a profile.
• You like experimenting and learning what actually moves the needle in the real world.

• Bonus points for:
• Background in sports, coaching, youth programs, or education.
• Experience in marketplaces or service-based platforms.

How Will Success Be Measured

• Stronger “shelf” in key markets (better selection, higher ratings, better conversion).
• Higher average ratings and CSAT/NPS.
• Fewer preventable refunds, complaints, and no-shows.
• Better coverage and quality in priority markets from your recruiting and coaching work.

Benefits:
• Salary Range: $2000-$2500 USD/month + equity, medical/dental/vision
• Full-time contractor role
• Flexible PTO
• Learning stipend

***Only CV's submitted in English will be accepted