Supply Chain Support Analyst [Retail & Luxe]

Adone Conseil is a consulting firm created in Paris in 2007, it assists major actors in the luxury and retail sectors, in their digital transformation projects.

During its recent expansion, in 2019, Adone Conseil opened its Geneva subsidiary and in 2021, another one in Milan! 

Are you looking forward to a new challenge? Do you have an appetence for technological innovation?

Join Adone Conseil's subsidiary in Milan as an IT Consultant, you will work for our clients as part of a project team member on subjects related to E-commerce, Data Management/BI, Supply Chain Management, and more.

You will participate in our clients' digital transformation (from the analysis of IT needs to the implementation of tailor-made solutions) by optimising business processes and their governance.

🎯 Your role :

As a Supply Chain Support Analyst, you will be responsible for ensuring the smooth operation and continuous improvement of digital tools used by external partners (manufacturers and suppliers).

• Coordinate user support activities (Level 1), ensuring efficient handling, qualification and follow-up of incidents and requests
• Animate support channels and ensure proactive communication with users
• Monitor incident resolution and coordinate with technical teams to ensure timely issue resolution
• Identify recurring issues, define corrective action plans and contribute to continuous improvement
• Develop and maintain user documentation and training materials
• Deliver training sessions and support onboarding of new users, as well as process refresh sessions
•  Track performance indicators (KPIs) and produce regular reporting for business teams
• Prepare and lead follow-up meetings with partners
• Contribute to the optimization of support processes and service quality

🦸🏻‍♂️ Your profile :

• Master’s degree (Business School, Engineering School or University)
• 2 to 5 years of experience in consulting, support, or project management (including internships or apprenticeships)
• Knowledge of Supply Chain processes and/or support environments (RUN)
• Experience in Luxury or Retail environments is a plus
• Good understanding of digital tools and business processes
• Strong analytical skills with the ability to qualify issues and propose solutions
• Excellent communication and interpersonal skills
• Client-oriented mindset and strong sense of service
• Proactive, autonomous and detail-oriented
• Fluent in English and Italian. Knowledge of French will be appreciated.

🤩 Our Benefits:

At Adone Conseil, we do our utmost to ensure the well-being and growth of our employees and to support them in their career development. Here are some of the benefits we offer:

Grow and develop your career: a personalized onboarding journey, a wide range of in-person and online training programs, diverse client assignments...

Enhance your expertise: join one of our Practices, benefit from project feedback (REX), pitch sessions, dedicated webinars…

🏊 Dive into Adone’s culture:

From our headquarters in Paris and our offices in Geneva, Milan, and London, our consultants thrive at Adone, driven by our core values: excellence, pragmatism, and integrity. They are encouraged to grow their expertise, creativity, and initiative to contribute to the firm’s ongoing development.

This approach is embodied in our Adone Inside program, which has earned several awards from Great Place To Work and was recognized with the Sentez-vous Sport trophy!

Adone is also committed to making a positive impact on the world. That’s why we created an ESG (CSR) Committee, bringing together employees around various meaningful initiatives.

Interested in joining us? Don’t hesitate to apply — a member of our Recruitment Team will review your application and get in touch with you. 🚀

Please send your CV in English.

We are looking for diverse profiles and are committed to conducting non-discriminatory recruitment processes.