Supplier Support Specialist (m/f/d)

Integrity Next Gmbh

Office Munich + Mobile Work permanent

Posted: December 30, 2025

Job Description

Join us!:
As a Supplier Support Specialist (m/f/d), you support suppliers in using our SaaS platform, answer technical and content-related questions, and ensure a smooth user experience. You work closely with an international team and actively contribute to the quality and continuous improvement of our support.

What can you expect?:
Supplier support & user care

• Support suppliers with questions related to the platform, questionnaires, and documentation requirements

• Ensure an empathetic, professional, and solution-oriented user experience

Ticket & request handling

• Handle incoming requests via CRM/ticketing systems, email, and chat

• Document support cases in a structured and transparent way

Analysis & problem solving

• Identify, analyze, and resolve technical and content-related support issues

• Independently prioritize, track, and follow up on support topics

Internal collaboration

• Work closely with internal teams such as Product Management, ESG Experts, and Customer Success

• Actively share insights to improve product quality and support processes

Projects & continuous improvement

• Contribute to internal initiatives such as:

• Maintaining and improving the knowledge base

• Supporting webinars and training formats

• Reporting and process optimization projects

• Actively help shape and continuously improve our support workflows

What should you bring along?:
Experience with digital platforms

• At least 2 years of experience working with SaaS platforms or digital applications (B2B experience is a plus)

Support & system experience

• At least 2 years of experience working with CRM or support systems (e.g. Zendesk, Freshdesk)

Working style & skills

• Confident use of digital tools

• Structured, solution-oriented, and process-driven way of working

• High level of reliability and strong ownership mindset

Communication & languages

• Excellent written and verbal communication skills

• Fluent in German and English

• Additional languages (e.g. Spanish, Portuguese, or Chinese) are a plus

Personal strengths

• Empathetic and professional approach when dealing with users

• Intercultural competence and enjoyment of working in international teams

• Strong willingness to learn and openness to new topics

• Versatility in handling different tools and tasks

What do we offer?:
• Exciting and Meaningful Tasks: A role that’s not only enjoyable but also truly impactful – combined with excellent earning potential
• Agile Work Environment: Work in an international setting with strong growth, offering long-term development opportunities and room to unlock your potential
• Great Team: A professional and welcoming team that’s excited to have you on board
• Attractive Benefits: 30 days of vacation and an EGYM Wellpass membership to support your work-life balance
• Flat Hierarchies: Successfully implement your own ideas and actively contribute to shaping the future
• Modern Workplace: Inspiring office spaces in the heart of Munich, with the flexibility to work remotely from home or anywhere in Germany

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