Supplier Success Professional (Customer Support) - Multilingual Swedish, Finnish, and/or Danish

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

This role requires being fully fluent in English AND at least 2 of the 3 following languages: Swedish, Danish, and Finnish.

If residing within commutable distance to our Maidenhead office, this role would require a hybrid work schedule after training (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance may be considered on a remote basis.

This position will start on January 12, 2026 and requires 100% attendance for 8 weeks of training.

Training will be conducted from 4 pm-1 am GMT; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers

• Help end-users navigate the Avetta Cloud Application

• Verify technical documents submitted by end users

• Ability to resolve complex issues with focus on customer experience

• Interact directly with Avetta customers through telephone, email and chat

• Prioritize and resolve customer needs

• Accurately verify details on regulatory documents

• Support and explain customer billing and subscription terms

• Record details of interactions in Service Cloud (SFDC)

• Provide necessary outbound follow-up, both via phone and email

• Communicate and coordinate with internal departments

• Work as a team and be a positive addition to Avetta’s culture

• Performs other duties as assigned

• May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS:

• Call center experience is a plus

• Excellent communication skill – both written and orally

• Working PC knowledge, windows preferred and related applications

• An affinity for learning online software systems

• Interpersonal skills

• Problem analysis and problem-solving

• Attention to detail and accuracy

• Adaptability

• Self-Motivated

• Stress tolerance

• Ability to learn and apply new information or skills

• Fluency in English and 2 of the 3 following languages: Swedish, Finnish, Danish

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