Supplier Success Professional (Customer Support)- Bilingual Spanish/English

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $20.50/hour CAD

This position will start on April 6, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels

• Resolve complex supplier issues with a focus on customer experience and compliance accuracy

• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records

• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed

• Support customer billing and subscription inquiries

• Collaborate with internal departments to resolve supplier needs and improve service delivery

• Participate in outbound campaigns and annual update verifications

• Maintain high standards in interaction quality, verification accuracy, and productivity metrics

• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Spanish and English required.

• Prior experience in customer service or call center environments preferred

• Strong written and verbal communication skills

• Proficiency with PC applications and CRM systems (Salesforce preferred)

• High attention to detail, adaptability, and self-motivation

• Demonstrated ability to learn and apply new systems and processes

• Familiarity with compliance documentation and supplier onboarding is a plus

• High tolerance for stress and ability to manage multiple priorities

• Fluency in verbal & written communication for additional language as required by posting and business need