Supervisor, Support Services

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca 

Union: Non-Union

Number of Vacancies: 1

New or Replacement Position: Replacement 

Site: Toronto Western Hospital

Department: Environmental Services – Support Services

Reports to: Manager

Hours: 15 hours per week

Shift: Sat/Sun/Stats  1500-2300 (Plus Other Shifts as Required)

Status: Permanent Part-Time

Closing Date: May 7, 2026

Position Summary

As an integral member of the Support Services Team the SUPPORT SERVICES SUPERVISOR plays a key leadership role by coaching, mentoring, training, providing direction and ensuring quality of the services they are responsible for.

Duties

• Performing administrative responsibilities to ensure efficient and effective operation of the service
• Ensuring quality standards are maintained through the performance of audits and feedback to staff 
• Supporting and ensuring a collaborative working environment, using innovative ideas and concepts to provide leadership in effecting change and improving the quality of service within the framework of the UHN Quality Program 
• Performing planning/project responsibilities 
• Supervising and developing human resources, including assigning duties and responsibilities
• Performing financial responsibilities 
• Monitoring and keeping equipment in good repair, performing cross-functional duties, as assigned or requested
• Performing other duties consistent with the job classification as required.
• Working in compliance with the Occupational Health and Safety Act and its regulations and Infection Prevention and Control Standards

• Minimum successful completion of a 2-year community college program in Healthcare Environmental Services Management, or successful completion of the OHHA Environmental Services Leadership Program/equivalent, or completion of the OHHA Environmental Services Leadership Program within 1st year of employment with UHN.
• Five (5) years housekeeping/linen/transportation supervisory experience required
• Experience with Quality Improvement programs
• Experience with conflict resolution
• Experience with project management principles
• Knowledge of adult learning principles
• Excellent oral and written communication skills required
• Technical knowledge of housekeeping, linen, laundry and transport equipment required.
• Experience and Knowledge of Environmental Cleaning Standards, Infection Prevention and Control, PIDAC and Housekeeping Cleaning Standards & Procedures required.
• Proficiency with Microsoft Office required.
• Experience and Knowledge of Environmental Cleaning Standards, Infection Prevention and Control, PIDAC and Housekeeping Cleaning Standards & Procedures required.
• Knowledge of relevant legislation (OH&S, Ministry of Labour) required
• Knowledge of patient transportation and dispatching procedures required.

Why join UHN? 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) 
• Close access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.