Supervisor - Protective Services Detail

 

The Protective Services Detail (PSD) Supervisor serves as a shift-level operational supervisor responsible for the execution, readiness, and oversight of assigned Protective Services operations. This position provides direct supervision to Protective Services personnel, ensures consistent deployment and disciplined field execution, and supports a centralized command structure within the Protective Services Detail.

The PSD Supervisor reports to the Protective Services Manager and is accountable for day-to-day operational leadership, incident response coordination, and supervisory oversight of assigned posts and details. During critical incidents, this role may serve in a field supervisory or tactical leadership capacity as designated, ensuring alignment with established incident command structures and senior leadership direction.

This position reinforces operational discipline, use-of-force governance as applicable, and compliance with regulatory requirements and department policy, while maintaining Forbes Five-Star service standards in a high-risk, high-liability environment.

Essential Duties

• Provide shift-level supervision of assigned Protective Services Detail operations, maintaining responsibility for consistent execution of post orders, special assignments, and directed operational objectives.
• Direct and supervise assigned PSD personnel to ensure readiness, disciplined deployment, and consistent field execution; reinforce standards for appearance, conduct, radio procedure, and documentation.
• Coordinate and implement executive protection support and high-profile security operations in accordance with Wynn policy and Protective Services direction.
• Serve in a field supervisory capacity during critical incidents when designated, including weapons-related events, violent encounters, disturbances, evacuations, and other high-risk incidents, ensuring alignment with established incident command structures.
• Coordinate incident response activities with Hotel Security, Corporate Investigations, Crisis Management, Hotel Operations, and external law enforcement (e.g., LVMPD) as required to resolve incidents, support investigations, and maintain scene management protocols.
• Assist the Protective Services Manager with staffing models, deployment plans, and operational coverage by reviewing daily assignments, managing emergent coverage issues, and recommending adjustments based on threat, event, and business needs.
• Oversee post-incident debriefs and after-action reviews for assigned shift incidents, ensuring corrective action, coaching, and accountability as appropriate.
• Review incident reports and supervisory documentation for accuracy, completeness, and policy alignment; complete use-of-force and related reviews as required and elevate concerns through the appropriate chain of command.
• Support risk management efforts by identifying hazards, implementing safety measures, conducting risk assessments, and addressing issues contributing to employee injury or operational exposure.
• Utilize department systems to track attendance, scheduling, overtime justification, incident reporting, credentials/licensing status, and inventory/equipment accountability.
• Participate in hiring, onboarding, training, and development of assigned personnel; provide coaching and feedback to reinforce performance expectations and professional growth.
• Promote a culture of professionalism, discipline, accountability, and service excellence consistent with Forbes Five-Star standards and Wynn values.
• Perform other duties as assigned by the Protective Services Manager, Assistant Director, Executive Director, or Vice President.

Minimum Qualifications

• Minimum four (4) years of active-duty military or law enforcement service; relevant armed professional experience may be utilized to supplement and achieve the required minimum (honorable discharge required if applying with prior military experience).
• Demonstrated leadership experience in a supervisory capacity with the ability to direct personnel during dynamic, high-risk incidents.
• Strong communication, decision-making, and interpersonal skills.
• High school diploma or equivalent required; college preferred.
• Must be 21 years of age or older.
• Ability to stand, sit, kneel, lift, and walk indoors and outdoors for extended periods of time.

Licenses & Certifications

• Nevada Carrying Concealed Weapon (CCW) permit or HR 218 certification (or ability to obtain within six months); once obtained, certification must be maintained and not expire.
• Nevada Gaming Registration.
• Alcohol Awareness (AES) Card.
• First Aid and CPR certifications.
• Valid Nevada Driver’s License upon employment.

Training & Compliance

• Must meet and maintain Wynn firearms qualification requirements.
• Successful completion of PSD pre-hire physical assessment and annually thereafter.
• Successful completion of background investigation and psychological evaluation.
• Working knowledge of security protocols, emergency response procedures, and scene management principles.
• Ability to conduct or support investigations, compile accurate reports, and complete supervisory reviews in accordance with policy.
• Proficiency with basic computer programs and department reporting systems (e.g., Word, Excel, Outlook, scheduling/payroll platforms).

Preferred Qualifications

• Experience in a luxury resort or Forbes-rated environment.
• Experience supporting executive protection operations and high-profile events.
• Experience in hiring, training, and developing armed or specialized security personnel.

Core Competencies

• Shift-level leadership and command presence.
• Tactical situational awareness and sound decision-making under pressure.
• Disciplined deployment mindset; accountability and follow-through.
• Clear, professional communication (oral and written).
• Collaboration across departments and with external partners.
• Strong organization, time management, and adaptability across changing operational demands.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.