Supervisor - Patient Services (non-clinical)

The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

• Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives

• Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance

• Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence

• Coordinate and manage special projects which will frequently be cross-functional in nature

• Presents to external audiences (primarily healthcare providers and insurers)

Core Competencies

Business Understanding

• Has strong business process knowledge
• Is aware of major issues or problems affecting operations
• Evaluates how concepts, ideas and information could enhance the business operations

Communication

• Communicates clearly and succinctly, in person, by telephone and e-mail
• Listens to hear and understand; clarifies and confirms as appropriate
• Probes for understanding of issues
• Keeps others informed of decisions, changes, objectives, priorities and accomplishments

Development of Self and Others

• Effectively develops others through coaching, counseling, feedback and opportunities
• Effectively conducts performance management sessions with associates
• Assists staff with setting developmental goals
• Assists team leaders with the development of their teams

Leadership

• Coordinates with other departments to provide patients the outcomes they need
• Demonstrates strong team leadership skills
• Manages and coordinates staff scheduling
• Recruits and hires new associates
• Demonstrates strong conflict resolution skills
• Leads projects and process re-design efforts
• Demonstrates a commitment to serving our patients
• Demonstrates values and philosophies of the organization

Planning and Organization

• Works effectively in a multi-task environment
• Plans, organizes, manages and monitors activities according to priorities
• Effectively facilitates groups / discussions to meet business needs
• Displays strong sense of urgency
• Uses good time managements skills

Analysis

• Produces accurate work with attention to detail and is thorough
• Possesses good analytical skills – data interpretation
• and problem-solving

Requirements:
Education and experience required:

• Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience.

• Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.

Specific type of experience required:

• Professional level knowledge of customer care techniques and processes.

• In-depth understanding of insurance plans and benefit structures.
• Been involved in or managed special projects in a call center or similar environment.

Benefits:
• Competitive pay structure,
• Matching 401(k) with immediate vesting,
• Medical, dental, vision, life, & short-term disability insurance,
• Paid time off and eight (8) paid holidays throughout the calendar year, and
• Through proven success, motivation, and team work, potential for growth and promotions within the organization.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.