Supervisor, Patient Relations

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

We are seeking a highly motivated, compassionate, and experienced Patient Relations Supervisor to lead our patient relations team and ensure an exceptional patient experience across our organization. This role is responsible for overseeing patient inquiries, concerns, and complaints while fostering.

The ideal candidate is a proactive leader with excellent communication skills, strong knowledge of medical terminology, and a passion for patient advocacy and service excellence.

Responsibilities

• Supervise and support the patient relations team to ensure timely, professional, and compassionate handling of patient inquiries and concerns
• Serve as an escalation point for complex patient complaints and ensure effective resolution
• Coordinate with clinical, administrative, and support departments to promote seamless patient experiences
• Monitor patient satisfaction trends and recommend process improvements
• Ensure accurate and confidential maintenance of patient records and documentation
• Provide guidance and support to medical staff regarding patient relations matters
• Train, coach, and evaluate team members to maintain high service standards
• Utilize CRM systems to track patient interactions, outcomes, and follow-ups
• Promote a culture of empathy, professionalism, and accountability within the team

Requirements:
• Preferred - Bachelor’s degree in Healthcare Administration or a related field
• Proven experience in patient relations, customer service, or healthcare support roles
• Prior supervisory or leadership experience preferred
• Strong knowledge of medical terminology and healthcare procedures
• Proficiency in CRM software and patient management systems
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• High attention to detail and accuracy in documentation
• Ability to work collaboratively in a team-oriented environment
• Demonstrated empathy, compassion, and commitment to patient-centered care

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term Disability