Supervisor - Park Services

COLLECTIVE

• Comply with the Qiddiya Aquarabia Water Theme Park’s code of conduct and ethics
• Promote the Qiddiya Aquarabia Water Theme Park’s vision, mission, values and model desired behaviors
• Promote Qiddiya Aquarabia Water Theme Park’ and spread its culture
• Commit to Qiddiya’s Aquarabia Water Theme Park’s rules and regulations
• Perform tasks as directed in the pursuit of the achievement of organizational goals
• Share with team know-how and encourage their development
• Promotes a positive and friendly team environment

JOB-SPECIFIC

• Assist in developing the Park Services planning for Aquarabia Water Theme Park, conceptualizing the journey and developing into a detailed plan in conjunction with stakeholders and service providers.
• Develop all processes and procedures for use within the park
• Plan and produce documentation, systems, processes and partake in Health & Safety responsibilities by conforming to H&S Standards, local Health & Safety Standards and position the operation to exceed expectation while involving team members and supervisors within H&S activities and procedures.
• Work in liaison with external stakeholders including, but not limited to, all regulatory authorities within the KSA as well as the IP partners associated with the theme park
• Work with the technology teams for resort development incorporating into guest management to ensure an optimal guest journey
• Be the point lead during commissioning for all systems that have a touch point within Park Services
• Develop system, processes, procedures to support the operation of the park.
• Ensure all members of the team are meeting the agreed key performance indicators (KPIs).
• Work with the Qiddiya teams to ensure compliance and alignment with International standards in relations to systems and standards.
• Lead a team of Park Services Supervisors, Senior Ambassadors and Ambassador 1 to ensure all aspects of the park are clean and presentable prior to opening and remain so during the operational day and ensure that our Park Services Hosts are always operating as ambassadors within the park.
• Ensure all washrooms facilities are always kept in excellent condition.
• Manage various external contracts including Waste Disposal and Contracted Cleaning.
• Be responsible for the operation of the park waste management facility
• Manage various shifts of work including night work
• Be responsible for maintaining stocks of cleaning equipment and chemicals for all operational departments
• Assist recruit, train and develop all staff within the department
• Ensure all members of the team are meeting the agreed key performance indicators (KPIs).
• Ensure all consumables and equipment costs are kept within the agreed budgets
• Ensure the department is always managed appropriately including the scheduling of cleaning hosts and team leaders
• Ensure that equipment including vehicles are operated to the highest standards
• Develop standard operating procedures, risk assessments and associated documentation for the department as directed.
• Create monthly staff schedules and cleaning schedules
• Ensure document retention for checklist forms , risk assessment etc.
• Support various areas of the Operation, acting as a support manager for various departments as required.
• Additionally, as an important player in the management team the successful candidate will carry out the role of Department Duty Manager and Park Duty Manager on a rotational basis.

Requirements:
Education

• Educated to High school level (desirable)
• Proficient in English (read, write, speak)
• Guest service qualifications (desirable)
• Health and Safety qualifications (desirable)
• Cleaning, chemicals and Machine training experience certificate (desirable)

Experience

• 4 years’ experience, 2 of which should be in supervisory role
• Experience in cleaning or facility management preferable Theme parks & Waterparks
• Experience in waste management, recycling, cleaning operations
• Hands on operational experience within a leisure environment and facility management (cleaning)
• Experience in leading large teams and 3rd party contractors

Skills

• Core Competencies
• Strong motivational, leadership, and team building skills.
• Excellent communication and presentation skills, both written and verbal.
• An ability to accomplish goals through motivation and delegation, as well as through established systems.
• Good organizational skills, creative, outgoing, detail oriented, and self-motivator.
• Attention to detail and very open minded.
• Basic computer literacy. Basic knowledge of all Microsoft applications.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to perform various physical activities, such as lifting, carrying items and climbing.
• Able to work in high stress, demanding atmosphere with an international staff