Supervisor of Billing Operations

Join Our Team at IVX Health!

IVX Health is seeking a Supervisor of Billing Operations to lead day-to-day insurance accounts receivable operations and drive timely, accurate reimbursement across the organization. This role is ideal for a results-driven revenue cycle professional who excels in team leadership, operational oversight, and navigating complex payer environments within a high-growth healthcare setting.

What You'll Do

• Lead Team Performance & Accountability: Supervise insurance follow-up team members, set clear expectations, and drive productivity, quality, and documentation standards through coaching and performance management

• Oversee Insurance A/R & Follow-Up: Ensure timely follow-up on unpaid, underpaid, and denied claims. Monitor account activity for accuracy, compliance, and adherence to payer guidelines while reducing aged A/R

• Serve as Escalation Point: Act as the first level of escalation for complex account issues. Identify denial trends, reimbursement barriers, and systemic issues impacting collections performance

• Drive Cross-Functional Resolution: Partner with Prior Authorization, Credentialing, Coding, and Payment Posting teams to resolve discrepancies and remove barriers to reimbursement

• Ensure Compliance & Standardization: Enforce adherence to billing workflows, payer requirements, HIPAA regulations, and internal policies while maintaining audit-ready documentation

• Support Operational Excellence: Monitor team metrics, identify process gaps, and escalate opportunities for improvement to leadership. Adapt to evolving payer requirements and organizational priorities

• Lead in a Remote Environment: Maintain oversight, productivity, and team engagement in a remote or hybrid setting while supporting onboarding and ongoing development.

Essential Competencies & Skills

• Strong understanding of insurance reimbursement methodologies, denial management, and accounts receivable workflows.

• Proven experience leading teams focused on insurance follow-up, collections, and denial resolution.

• Ability to analyze performance data, identify trends, and implement operational improvements.

• Proficiency with billing systems, EHR platforms, and standard business tools.

• Strong leadership, coaching, and accountability skills in a remote or hybrid environment.

• Excellent communication and cross-functional collaboration skills.

• Strong organizational and problem-solving abilities with attention to detail.

Required Education & Experience

• Bachelor’s degree in healthcare administration, business, or a related field, or equivalent experience.

• Minimum of 3 years of experience in insurance A/R, billing, or revenue cycle operations in a healthcare setting.

• Minimum of 1 year of supervisory or team lead experience.

Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for commissions/bonus, 401(k), health benefits, and other company-provided benefits; some of these benefits may also be available to part-time employees.

Supervisor, Billing Operations Pay Range
$60,000—$70,000 USD

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience

Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.

• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.

• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.

• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.

• 401(k) Retirement Plan – Secure your future with a competitive company match.

• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.

• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.

• Life and AD&D Insurance – Financial protection for you and your loved ones.

• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.

• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.

• Continuing Education – Access to a CEU library for ongoing professional development.

• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.

• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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