Supervisor, Government Programs Intake

Opportunity Overview:

We are looking for a Supervisor, Government Programs Intake, to lead and develop a high-performing Intake team, ensuring operational metrics, quality standards, and regulatory requirements are met. Reporting to the Director of Intake Operations, this role oversees daily intake operations, coaches team members, and drives performance through clear communication and accountability.

This position requires strong organization and hands-on leadership, with a focus on CMS compliance and applicable government programs. The Supervisor reinforces standardized processes, mitigates compliance risks, and supports operational excellence to strengthen client trust and organizational growth.

What you’ll do:

• Gain a deep understanding of Cohere’s product and our health plan partners

• Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements

• Coordinates and provides day-to-day oversight of the intake staff

• Manage workload balancing needs of the intake team

• Assist in addressing case escalations and provider issues

• Talent management including performance evaluations, 1:1’s with the lead intake specialist and intake staff

What you’ll need

• 5+ years of supervisory or management experience in a contact center environment leading inbound and outbound teams

• 5+ years of experience working with CMS and other government programs

• Proven ability to train and develop individuals and teams while driving process improvement initiatives

• Strong interpersonal, verbal, and written communication skills, with empathy, patience, and subject matter expertise

• Highly organized problem-solver able to break down complex challenges into actionable plans

• Flexible, intellectually curious, and comfortable working cross-functionally in a remote, fast-growing environment

Pay & Perks:

💻 Fully remote opportunity with about 0% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Up to 184 hours (23 days) of PTO per year + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance 

The salary range for this position is $55,000 to $60,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

• Connect with Talent Acquisition for a Preliminary Phone Screening

• Meet your Hiring Manager!

• Behavioral Interview(s)

• Case Study

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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