Supervisor

Role Summary: 

To assist the manager in providing direction, instruction and guidance to the team members across all three office locations. To lead the team, for the purpose of achieving daily goals and targets in an efficient and effective manner. To understand team members strengths, weaknesses, and to motivate the team to become a high performing unit. 

Duties & Responsibilities: 

Manage the end to end process of surgical clients while maintaining excellent communications and relationships with members of various patient account departments. 

Assist with managing the day to day tasks of the team, making sure that team members are performing all required tasks in a timely and efficient manner 

To run daily checks to ensure that all processing is finalised to the highest standards and to be responsible for sending the work of the team to the web 

Ensure all aspects of follow up & OAT functions are carried out efficiently that translates to monetary results for team clients  

Assist with client queries, including managing complaints and conducting necessary follow up to ensure satisfaction of our services 

Ensure all tickets are responded to and resolved in a timely manner. 

Lead regular team meetings to ensure all team members are up to date with any changes/issue 

Requirements and Skills: 

Excellent Interpersonal skills 

Internal knowledge of Medserv systems and processes 

Decision making skills: 

Ability to effectively converse with clients  

Ability to effectively converse with all members of the team extending to all office locations 

Effective time management skills - working to daily tasks and deadlines as set out by targets 

Ability to motivate and lead the team to reach consistent results 

Delegate all work in a fair and equitable manner across all team members 

Willingness to take part in any training provided to improve efficiencies within team 

Package

Performance bonus (Team based)

Corporate Health insurance with Irish Life

Pension contribution  

Maternity & Paternity leave (T&C's apply)

Workcation Options

Life Assurance

Gym membership

Dedicated EAP

21 days AL as standard with an additional 2.5 days discretionary.  Additionally, there is further accrual based on length of service

Holiday Plus Scheme to purchase additional leave

Professional development support

Regular sports and social events

Healthy food with comfortable on-site recreational facilities

Access to tax incentive schemes i.e. commuter schemes and bike to work 

35-hour working week compensated at a 40-hour week

Additional Information:

This role is office-based- Hybrid may be an option post probation

This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm

Role commences immediately