Supervisor - Client Services (VSA)

Information about Eurofins as a whole:

• Over 50,000 employees worldwide
• Eurofins recently celebrated 30 years of excellence in bioanalytical testing.
• The company has grown from 4 employees in a small lab in France to a global network.
• 800 state-of-the-art laboratories across 41 countries.
• Eurofins is one of the best performing companies in the world. In three decades, the company has grown more than 3,000 times.
• Eurofins is now the global market leader in environmental, food, pharmaceuticals and cosmetics testing as well as in agro-sciences CRO (Contract Research Organization) services.

Client Services Supervisor - VSA

• Assist in supervision of general department operations, interface with other department heads; provide guidance on procedures and/or problems, analysis methods, techniques, equipment, and schedules.
• Adhere to appropriate quality measures, which meet or exceed the standards set by ISO/IEC 17025, government regulatory, and company requirements; understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPs, and Analysis Methods.
• Adhere to, and ensure that staff adheres to, pertinent health, safety, and environmental regulations relative to department; maintain and assist others in maintaining a clean, safe work environment.
• Assist in instruction, monitoring, troubleshooting and assisting in the performance of manual and instrumental analysis. Operate equipment and perform minor instrument repairs. Assist with the establishment and implementation of procedures to ensure that assigned equipment is properly cleaned, calibrate/standardized, adequate for the testing performed and is maintained in good working order. This includes maintaining equipment operating instructions, manuals, and required logbooks.
• Assist in modification, development, writing and editing of analysis methods relative to assigned department, assist in the maintenance of fully approved, scientifically sound protocols and written standard methodologies to be used in area of responsibility.
• Review and evaluate test data generated within assigned area of responsibility for technical accuracy as well as assisting with SOP and cGMP compliance. Assist in the performance and provide basic evaluation of statistical tests to determine the quality accuracy of data and report values.
• Perform analysis and record test data and results for samples in logbook, record book or BookMaster and enter the data or results into eLIMS either manually or through automatic export, in a timely and accurate manner.
• Assist in writing and review protocols and reports.
• Communicate and discuss methods;30, results and questions with client service personnel; Assist to ensure that clients receive good service, accurate results, and fast turnaround time consistent with superior analytical testing.
• Assist in evaluating services offered by area of responsibility; assist in the recommendation, development and implementation of new services, more accurate, efficient and appropriate test procedures, more accurate, efficient, or cost effective equipment and more efficient layout of facilities.
• Help monitor turnaround times to support accurate quotations to clients and to keep Laboratory Manager informed of deviations from expected normal to include situations where client expectations were not met.
• Assist to communicate clearly and concisely to clients, management, and staff both orally and in writing. Delegate responsibilities to employees in a manner that ensures they understand their tasks and roles.
• Assist to ensure that area of responsibility maintains good standing in appropriate proficiency testing (check sample) programs such as AACC, AOCS, AAFCO, etc. Assist in quick response to questions concerning data quality.
• Assist in the maintenance of necessary document control including worksheets, logs, and listing of currently used methods with accepted modifications clearly specified, and records of method validation studies.
• Assist in the administering and direct the training of all assigned technical staff on methods, SOPs, regulatory requirements, and local laboratory policies/procedures applicable to area of responsibility.
• Assist in the evaluation and approval or rejection of prospective and in-progress non-conformances (as exceptions) to standards (policies, procedures, specifications, etc.); assist in the investigation to determine the cause of retrospective non-conformances, assist in the determination and implementation of corrective action; and assist with the follow-up to ensure that the corrective action resolved the problem.
• Perform other duties as assigned.

• Previous Supervisor experience a plus.
• Excellent interpersonal, organizational, and analytical skills.
• Excellent communication skills.
• Responsive, independent problem solver and action-oriented
• Bachelor's degree with major in an appropriate science field. Bachelor of Science in Chemistry preferred.
• Prefer experience or coursework in laboratory procedures, data analysis, computer operations, mathematics, and technical/business writing.
• Experience working in cGMP environment.
• 1-3 years of applicable and progressively expanded laboratory experience to include the design and review of projects, and the development and review of new testing protocols.
• Basic understanding of cGMP, GLP, and ISO 17025 guidelines.

Candidates currently living within a commutable distance of Des Moines, IA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to stand; walk; and use hands to find, handle, and feel objects, tools, or controls, and some repetitive motion. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and distance vision.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.