Supervisor, C2C

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter

The Collections Supervisor is responsible for the collection processes and working with Disputes, Cash Apps and Credit The focus is on providing the services vital to efficiently and optimally support the DSO, past due percentage, and bad debt goals of the various regions.

Your team

At Baxter Healthcare, we value partnership and inclusivity. Join a team that is dedicated to developing quality products with the patient in mind. Work alongside hardworking individuals, explore our diverse product portfolio, and benefit from the mentorship of our encouraging leadership team within our multinational organization!

What you'll do

• Provide leadership in all components of the O2C processes with primary focus on Collections activities

• Lead and empower a team of collection analysts and mentor collectors and provide guidance on collections methods the collector may apply

• Advance the resolution of unresolved Dispute by bringing up through the management chain.

• Issue clear and accurate reports to the appropriate managers, both verbal and written, on results, issues, and proposed solutions.

• Set and achieve performance targets and carry out policies and procedures, ensuring all team members are aware and compliant.

• Assist staff in identifying, defining, and implementing process improvements, identify and present solutions for continuous process improvements and support staff in this process as well.

• Oversee Customer Disputes, supervise time to resolves and report out dispute trend analysis

• Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles).

• Issue periodic reports and charts to supervise status of Dispute inventory

• Identify and present solutions for continuous process improvements.

• Responsible for staff training and education, provide performance feedback and coaching to team members and prepare training programs for employees

• Understand abilities needed to complete tasks.

What you'll bring

• Bachelor’s degree with a major in finance, business, accounting, or economics a requirement

• 5+ years of experience in commercial collections, payment application, and credit analysis processes.

• Experience in Collection improvements.

• English C1 or higher

• Expert in the invoice to cash processes.

• Understanding of credit analysis, payment application, and collection standard methodologies.

• Shared services operational experience.

• Ability to travel to the United States and/or Canada

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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