Supervisor(a) de Call Center - Pesquisas Eleitorais (CATI) | Remoto

Workana

Brazil Remote permanent

Posted: May 7, 2026

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Quick Summary

Supervisor(a) de Call Center - Pesquisas Eleitorais (CATI) | Remoto: Liderar uma equipe de 1 a 3 pessoas para atender clientes de maneira eficiente e produtiva.

Required Skills

Supervision Team Management Recruitment Training Remote Management Customer Service Communication Organizational Skills Operational Indicators

Job Description

Estamos buscando um(a) Supervisor(a) de Operação CATI para liderar uma equipe remota em um projeto com um cliente com mais de 40 anos de experiência no mercado de pesquisas eleitorais.

O trabalho consiste em recrutar, treinar e acompanhar uma equipe de pesquisadores telefônicos, garantindo produtividade, qualidade e engajamento ao longo da operação.

💡 Buscamos pessoas com experiência em:

• Supervisão de equipes de atendimento telefônico (CATI ou telemarketing ativo)
• Recrutamento e treinamento de equipes remotas
• Gestão de indicadores operacionais (produtividade, qualidade, conversão)
• Ferramentas de gestão remota

📌 Detalhes da oportunidade:

• Modalidade: 100% remoto
• Modelo: Freelancer / Projeto
• Carga horária: 40h semanais
• Início: conforme cronograma da operação

💰 Remuneração:

• R$700 por semana (R$2.800/mês)

🚀 O que esperamos de você:

• Liderança estruturada e orientada a metas
• Capacidade de manter equipes motivadas em ambiente remoto
• Organização e autonomia para gestão da operação
• Excelente comunicação verbal e escrita
• Postura proativa e foco em solução

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