Summer Intern (Surveys, Research & Analytics)

CityOfNewYork

New York City, NY, United States permanent

Posted: May 9, 2026

Required Skills

Job Description

The 2026 SRA Insights Sprint"internship program is designed to support the team’s strategic pivot from descriptive reporting to diagnostic and predictive analytics. The program is divided into two specialized tracks: Digital UX/Technical Infrastructure and Qualitative Sentiment/Persona Research.
Interns will be responsible for leading the Mobile Gap Usability Audit, conducting end-to-end walkthroughs of digital features on various mobile devices to identify technical bugs and friction points. They will also perform the Voice of the Member Deep-Dive, which involves coding and categorizing 12 months of qualitative feedback from across the agency to quantify the root causes of member frustration. To ensure long-term business continuity, interns will act as technical writers for the Knowledge Vault project, shadowing leadership to document 100% of active data pipelines and strategic protocols in formal Standard Operating Procedures (SOPs). Additionally, they will build a Validated Question Database, researching industry-standard metrics to create a searchable library of high-quality survey instruments.

SUMMER COLLEGE INTERN - 10234

As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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