SugarCRM Developer

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

At OPSWAT, our global team is united by a shared mission to protect the world’s critical infrastructure. We foster a culture that values collaboration, continuous learning, and meaningful impact, creating an environment where engineers can grow both professionally and personally.

We are looking for a SugarCRM Developer who excels in low-code configuration and workflow automation. In this role, you will customize and maintain SugarCRM modules, design complex CRM Workflow, and configure user experiences using the Sidecar framework. You’ll collaborate closely with stakeholders to deliver scalable CRM automations and integrations that support OPSWAT’s business needs.

Key Responsibilities

• Configure, customize, and maintain SugarCRM using low-code and configuration-driven approaches, including custom modules, fields, layouts, logic hooks, and workflow rules.

• Design, implement, and maintain complex, multi-stage business workflows using SugarCRM Advanced Workflow (BPM) to support sales, service, and operational processes.

• Customize user experience using Sugar’s Sidecar framework, focusing on UI behavior, layouts, and usability rather than heavy front-end engineering.

• Implement and maintain integrations with external systems using SugarCRM APIs and existing connectors.

• Collaborate closely with business users and stakeholders to translate requirements into effective CRM configurations and automations.

• Troubleshoot, debug, and optimize existing SugarCRM configurations and workflows to improve performance and reliability.

• Provide guidance on SugarCRM best practices, configuration standards, and long-term maintainability.

Required Skills and Qualifications

• 5+ years of experience working with CRM platforms, with strong hands-on experience in SugarCRM or similar systems (e.g., Salesforce, Dynamics).

• Solid experience in CRM configuration and customization, including modules, security models, fields, layouts, and role-based access.

• Proven expertise in designing and administering business process automation/workflows (SugarCRM BPM or equivalent low-code workflow tools).

• Working knowledge of PHP, JavaScript, and MySQL sufficient to extend SugarCRM when needed (not a heavy coding role).

• Experience integrating CRM systems via REST APIs and managing data flows between systems.

• Strong analytical and problem-solving skills, with the ability to work independently and collaborate in a distributed team.

• Good English communication skills, especially in gathering requirements and explaining technical solutions to non-technical stakeholders.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.